Need help with unexpected iPad and DTAC content charges

[orientalist]

The gf's granddaughter has an iPad Mini II with a DTAC SIM. All she does is play games. I am not familiar with iPad and only get to look at it once or twice a month. The problem is that recently when I check the usage via the DTAC app, it shows several charges of 10 baht for "content." The items say "clip" or "clip4" I think. There are no other details. 

 

Anyone know of any general setting that blocks all apps from deducting money from the carrier package? Otherwise I can't think of any solution other than deleting all games.

 

The kid also uses Youtube. Could any charges relate to that?

 

 

Edited November 7, 2017 by orientalist

[JamJar]

Contact DTAC via Chat, telephone or forum as below or pop into a DTAC service centre.

They will make sure that the service is cancelled and a refund made if appropriate.

 

Similar issue here;

 

https://community.dtac.co.th/t5/บริการเสริม-SMS-Mobile-App/ไม่เคยสมัครคอนเมนต์-แต่ถูกคิดค่าบริการ-ต้องทำยังไง/td-p/86899

 

 

So easy these days to click on something that auto subscribes you.

[orientalist]

Thanks. It sounds like you can unsubscribe from the DTAC app. I'll have to have a closer look at that.