DTAC agrees to adjust up compensation for customer wrongly charged with trillions of baht

By Thai PBS

 

 

DTAC Tri-net Company has agreed to adjust up its compensation for a customer who was wrongly charged 461 trillion baht for the use of its service after the National Broadcasting and Telecommunications Commission (NBTC) suggested that the earlier compensation was too little.

 

Representatives of DTAC Tri-net met with NBTC secretary-general Takorn Tantasith on Dec 12 to explain the technical problem encountered by the network which led to the hugely inflated service charge of 461 trillion baht for a subscriber.

 

To compensate the affected subscriber, the company offered to give her free use of 500 megabyte of internet for one day and free phone charge of up to 50 minutes for three days.

 

Full story: http://englishnews.thaipbs.or.th/dtac-agrees-adjust-compensation-customer-wrongly-charged-trillions-baht/

 

-- © Copyright Thai PBS 2017-12-13

How wonderfully generous of them  . . . . .  

I would have used that huge bill to claim expenses on my tax return for the next 100 years, (if I paid tax, that is...)

28 minutes ago, CelticBhoy said:

How wonderfully generous of them  . . . . .  

Yeah...true, pretty stingy and contemptuous of them.

I'd have told them that it was supposed to be a credit on my account, not a debit and that they could fix the error by simply reversing the debit and then adding the credit.

 

Not sure how I'd use up that much credit though (but I'd be trying to get it "refunded" all the same) ! Hmmm, what could I do with 461 trillion baht (about $14 billion US) ? That'd pay for a lot of sick buffalo and injured "brothers" in Isaan ! 
If I was like some of the expats here, I might even switch from small glasses of cheap local draft beer to cold bottles of imported brew ! Maybe even splurge on a new wife beater and some flip flops so I don't have to wear the ones I found on the street that smell like they came off a corpse.
I could also use a new bath mat for the room, maybe get a fancy meal from one of those places that delivers, take over the world, buy a couple rounds for my "friends" to pay them back for the ones they've bought me (lol, like that'll ever happen), get an elite card (or hire someone to do my extensions and 90 day reports which I'll still bitch about any ways), maybe a new TV so I can watch "footie" on something better than the 13" screen that came with the room. 

Or I could stash it in the bank with the rest of my wealth and carry on as per normal. Hmmm, could use an oil change for the bike. Or maybe just toss it in the garbage and have a new one flown over from the states on a private charter, with Emily Ratajkowski riding pillion. 

 

Just sue them for 3% of that error amount... For the shock and awe...

51 minutes ago, Kerryd said:

I'd have told them that it was supposed to be a credit on my account, not a debit and that they could fix the error by simply reversing the debit and then adding the credit.

 

Not sure how I'd use up that much credit though (but I'd be trying to get it "refunded" all the same) ! Hmmm, what could I do with 461 trillion baht (about $14 billion US) ? That'd pay for a lot of sick buffalo and injured "brothers" in Isaan ! 
If I was like some of the expats here, I might even switch from small glasses of cheap local draft beer to cold bottles of imported brew ! Maybe even splurge on a new wife beater and some flip flops so I don't have to wear the ones I found on the street that smell like they came off a corpse.
I could also use a new bath mat for the room, maybe get a fancy meal from one of those places that delivers, take over the world, buy a couple rounds for my "friends" to pay them back for the ones they've bought me (lol, like that'll ever happen), get an elite card (or hire someone to do my extensions and 90 day reports which I'll still bitch about any ways), maybe a new TV so I can watch "footie" on something better than the 13" screen that came with the room. 

Or I could stash it in the bank with the rest of my wealth and carry on as per normal. Hmmm, could use an oil change for the bike. Or maybe just toss it in the garbage and have a new one flown over from the states on a private charter, with Emily Ratajkowski riding pillion. 
 

So, you live high on the "hog", why brag about it?   

And the winner is .......

 

 

Mrs. Kidd is ecstatic

Did DTAC give the customer the option of paying the bill in monthly instalments of THB 212.93?

 

 

 

Edited December 13, 20178 yr by Puccini
added image

Not sure why any compensation is necessary. The customer lost nothing, so compensation for what?

3 minutes ago, Bangkok Barry said:

Not sure why any compensation is necessary. The customer lost nothing, so compensation for what?

For freaking out. 

https://www.thaivisa.com/forum/topic/1014910-d-tac-100000000-baht-bill

 

22 hours ago, webfact said:

To compensate the affected subscriber, the company offered to give her free use of 500 megabyte of internet for one day and free phone charge of up to 50 minutes for three days.

If that was the best their PR department came up with, then sack them.

 

Even as a token gesture, that’s just pathetic. 

22 hours ago, webfact said:

explain the technical problem encountered by the network

well, what was it ? to otherspeak it, could the same thing happen to any of us ?

14 hours ago, Puccini said:

Did DTAC give the customer the option of paying the bill in monthly instalments of THB 212.93?

 

 

 

Yes.. thats exactly what they say. Given you pay the 212,93 bath each month, it will only take you 180.485.214.954,33 years to finnish, which is about 40 times longer than the Earth is currently old.. Give or take a little.

Edited December 14, 20178 yr by Lowryderen

That's stupid.  Why would they correct their own mistake, when the norm is to simply deny wrongdoing?

No one is going after them for corruption?