Grab Bike taxi punished for intimidating passenger

By The Nation

 

FILE photo

 

A Bangkok man complained on Facebook post that he had been intimidated by a Grab Bike taxi rider after he refused to cancel the ride he had hailed.
 

After his post was widely shared, Isares Kamonnawin said Grab Thailand called him to issue an apology and was offered Bt70 of discount codes for five uses. He was also asked to remove the post.

 

Isares posted on his wall at 9.16 pm on Thursday that he used the Grab Bike app to hail a ride but the rider who accepted the call sent him a chat message, asking him to cancel his request on the grounds that the traffic was congested and it would not be worth his while coming to pick him.

 

Isares said after he refused to cancel the request and told the rider to make the cancellation on his own, the rider sent a message that he wanted to kick him in the face.

 

By Monday morning, the post had received more than 5,000 reactions and 1,200-plus comments and had been shared over 3,100 times.

Israres said Grab Thailand asked him to remove the post but other Facebook users told him keep it up as a lesson for other app users.

 

Isares said an official from Grab Thailand called him to say that the rider had been punished and would be eliminated from the service.

 

Along with the apology, Isares was given a discount code worth Bt70 for five uses.

 

Source: http://www.nationmultimedia.com/detail/breakingnews/30356915

 

-- © Copyright The Nation 2018-10-22

70 BAHT!! Apologies come cheap here lol

70baht x 5 ???? The amazing customer services of Grab after making a national headline.

 

???? Uber...  

 

 

Fishy .... the chap moaning on FB,  must be an official taxi rival ... whatever, GRAB will always be prefered,  rather then the official taxi or bike cheats.

Grab is definitely much better than the crap taxis here.

 

That being said, the drivers do have a bad habit of asking the users to cancel so they don't get penalized by cancelling themselves. 

7 hours ago, observer90210 said:

Fishy .... the chap moaning on FB,  must be an official taxi rival ... whatever, GRAB will always be prefered,  rather then the official taxi or bike cheats.

I don't believe him, he is a friend of win mafia and want grab to look bad,  but as same you order food in a restaurant and food come, do you think you can cancel the order, no way and surely the restaurant don't give you a free meal next time but will as you to pay 

 

 

 

"Grab Thailand called him to issue an apology and was offered Bt70 of discount codes for five uses. He was also asked to remove the post."

 

Hahahaha....lol ????????

15 hours ago, TVGerry said:

Grab is definitely much better than the crap taxis here.

 

That being said, the drivers do have a bad habit of asking the users to cancel so they don't get penalized by cancelling themselves. 

Why do they want people to cancel in the first place?

21 hours ago, digitalnobhead said:

70baht x 5 ???? The amazing customer services of Grab after making a national headline.

 

???? Uber...  

 

 

Grab can join Thai Airways in the running for Service Award of the Year.

4 hours ago, bbi1 said:

Why do they want people to cancel in the first place?

They have a certain limit of cancellations and then after that, they get punished or lose bonuses or something. Which is why, they want the end user to cancel. Which is BS.

13 hours ago, Henrik Andersen said:

I don't believe him, he is a friend of win mafia and want grab to look bad,  but as same you order food in a restaurant and food come, do you think you can cancel the order, no way and surely the restaurant don't give you a free meal next time but will as you to pay 

 

 

 

Not everything is a conspiracy. It's pretty common for these Grab drivers asking others to cancel when they're the ones who want to. They get penalized if they cancel too many times and want the user to do so. This happens a lot here especially during peak hour when the traffic is crap. Never had one threaten me though.

 

I miss Uber.

Edited October 23, 20187 yr by TVGerry

well, soem claim 'great service' from grab taxi but at the end it is same or even worse.

i take legal motorbike taxi service and no one ever told me like they want to kick my face.