We set up a bx account over a year ago and added a bank account, deposited money  and purchased crypto. 

 

This week we received an email from them:

 

Your added bank account has been rejected (xxx name of bank/ xxxxxxx acc n.o) for the following reason:

- The name on your account does not match the bank account
- The passbook uploaded was invalid

 

So I contacted them via their website and they keep replying in thai language. I assume its a bot replying. They refuse to answer in English

 

A dodgy google translation indicates 'bc the website has updated customer info and the system may detect the clients account is not the same as specified. It goes on to say that the 'system therefore cancelled your clients book. 

 

Its strange to receive such a message considering we have already done transactions on a successfully uploaded bank book verification. 

 

Is anyone else received this email?

 

Is bx so big now that they can't have a real person answer an email in English? Are the bots now cancelling bank books on their system?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Ive had similar issues. They always write in Thai language. Its bloody annoying to say the least. Dont they understand that many farang customers speak English

I havent tied it but google translate will translate it if you point your phone camera at it. but all the same, i wouldnt keep anything on an exchange

What is a bx account?