cbus users

[GoFaster]

Would like to hear from any cbus users living outside Oz and how you log into their new portal. I recently submitted a claim for some super and they have just revamped their site where I had to go through the whole sign up process again but in their flawed way the process will not accept 5 digit post codes. Same thing happened a couple of years ago when they updated the system and that time they entered my address as some bogus address in Oz and then I had to log on and they somehow entered the correct Thai address.

That in itself created a huge problem in applying for this latest release of funds as I had to re verify 3 different documents and then they took nearly 2 weeks to release the funds ONLY after I lodged a complaint with The Australian Financial Complaints Authority .

 The whole process with them has been a nightmare and now I cannot log into the site. 

Just wondering if anyone else has experienced the same issue