SCB cc chargeback?

[kralledr]

Hello,

 

So i did order a new phone via amazon, it was a hard time tp get the parcel, first it was delayed 2 times, then held a week by costoums, then 2 days by a local agent, when i got the box all content inside was some travel power plug..

 

Now amazon refuse to refund me, they claim i lie and so on , i told then then block the imei number,and refund me my 25k... 

 

Now can i do a chargeback i did use scb ultra platinum credit card.?!

[Matzzon]

Would be best to ask the bank, don´t you think?

[kralledr]

2 hours ago, Matzzon said:

Would be best to ask the bank, don´t you think?

I know, but as always in thailand they will tell you all another story...

 

But i guess it not depends on the bank since visa, so a seperate company

[Matzzon]

12 minutes ago, kralledr said:

I know, but as always in thailand they will tell you all another story...

 

But i guess it not depends on the bank since visa, so a seperate company

I am pretty sure they know how to do a chargeback on the cards they provide. Maybe your best choice would be to call tomorrow and request to be transferred to the right department where they also can speak English if you do not master Thai.

Edited December 22, 2019 by Matzzon

[BestB]

20 minutes ago, kralledr said:

I know, but as always in thailand they will tell you all another story...

 

But i guess it not depends on the bank since visa, so a seperate company

Actually no they do not . First they note over the phone , then either email you or tell you where to download form , fill it out along with evidence and email it back . As easy as any other bank in any other country in the world 

[Pib]

Contact SCB.

https://www.scb.co.th/en/personal-banking/faq/card-faq.html