johnjohn2 Posted April 16, 2020 Share Posted April 16, 2020 Needed some cash so I transferred about $700 from my bank in US to my Bank Bank account via Transferwise. i didnt care if it showed international transfer or not so I selected the first option which was sending money home to family. Did the transfer at around 11 a.m. Expected payout was estimated in the afternoon at 5 pm. That evening didnt show up but decided wait until tomorrow. 1400 still no money so called TW. The guy on the phone not very helpful at all. Basically dont know why you dont have the money. Im going to send you a delivery receipt to take to your bank and show it to them. Sometimes they have the transfer info but blah blah. I get the email with the receipt. Which is the same one you can get from the website. Why he didnt just say print the receipt and bring it to your bank. I did that. Bank says they have no record of receiving it. Called TW back on the phone. Go the the 20 min long talk about how they sent the money and they dont know why I dont have it and it must be Bangkok Banks fault. But this woman is going to call the payments department and ask them to initiate an inquiry with the partner bank. (Kasikorn) and get back to me. I said ok. What else can I do. 10 min later I get an email saying again she is going to do what she said she was going to do. But she also needed a current bank statement to I guess prove that I am not lying. I dont feel very comfortable sending my financial history to these people but I also want the money preferably soonest. Im not going back into the bank again so I took a screen shot of the online banking statement and sent it to them. I understand things can get lost sometimes and its not a perfect world. I need the money for some things I have coming in the mail soon. I highly doubt this will clear up before tomorrow so I am going to have to use my US ATM card to draw money to pay for my coming goods. Which of course is going to cost me more money. And when I do (hopefully recover my last transfer) its not so easy to just send back to my US bank account. If this takes a while to get resolved Im going to be livid and will deff. look into another option outside of TW. But who knows..It might get resolved very quickly. Trying to be optimistic. Customer service wastes alot of your time though. Link to comment Share on other sites More sharing options...
baansgr Posted April 16, 2020 Share Posted April 16, 2020 Is it holidays here in Thailand???...could be the reason Link to comment Share on other sites More sharing options...
johnjohn2 Posted April 16, 2020 Author Share Posted April 16, 2020 Songkran was cancelled. And banks open. TW says they used Kasikorn to Bankok Bank. Regardless of Holiday it all should have happened. Link to comment Share on other sites More sharing options...
stupidfarang Posted April 16, 2020 Share Posted April 16, 2020 I used transferwise on Tuesday from the UK to bank in Thailand, all okay no delay. Have you checked the account number and sort code you gave to Transferwise? Link to comment Share on other sites More sharing options...
OneeyedJohn Posted April 16, 2020 Share Posted April 16, 2020 You have a phone number for TW and spoke to them for 20 minutes, I thought they were in the UK. Something doesn't sound right here. Link to comment Share on other sites More sharing options...
johnjohn2 Posted April 16, 2020 Author Share Posted April 16, 2020 17 minutes ago, OneeyedJohn said: You have a phone number for TW and spoke to them for 20 minutes, I thought they were in the UK. Something doesn't sound right here. Yep. Called TW and all that. Went to the bank. Waiting to see what comes next. Used TW for three years and only other problem with them is a year maybe two years ago they had that server issue with the codes being messed up and my transfer was delayed. This time they are saying it was transferred successful but no money. Im pretty sure it will work out. I mean I have the statement from my bank showing no deposit...So I feel pretty good Ill get my money back. Its just when I am wondering about. Checked account number everything correct. Best case scenario is I get it sorted by tomorrow. But will just have to see Link to comment Share on other sites More sharing options...
OneeyedJohn Posted April 16, 2020 Share Posted April 16, 2020 I wish u well, as I would be be hugely disappointed if there was a screw up in TransferWise. My bank the SCB sometimes takes an inordinate amount of time to put the money in my account, but it always gets there eventually. Link to comment Share on other sites More sharing options...
johnjohn2 Posted April 16, 2020 Author Share Posted April 16, 2020 Just came in. minute ago. Listed as Adjustment. So I guess the customer support people actually did so something. Very happy. Hope no more issues in the future. Link to comment Share on other sites More sharing options...
ChaiyaTH Posted April 16, 2020 Share Posted April 16, 2020 (edited) 20 minutes ago, johnjohn2 said: Just came in. minute ago. Listed as Adjustment. So I guess the customer support people actually did so something. Very happy. Hope no more issues in the future. So you started a topic and screaming Fire over a delay of less than 24 hours? People nowadays... Edited April 16, 2020 by ChaiyaTH 2 Link to comment Share on other sites More sharing options...
johnjohn2 Posted April 16, 2020 Author Share Posted April 16, 2020 Take for instance you went to the bank and deposited some money. Next day you go back and they said you didnt. You would be upset wouldnt you? Especially if they told you 4 or 5 times that you didnt. Also wondering if others were having similar issues. Pre iously i heard a guy went three monhs before he got his money back. Dont want to be like that guy. I was wondering if others had similar issues recently. Maybe a system thing and not just me. Sorry for being so oppressive to your reading chaiyaTh. Some people nowdays... 18 minutes ago, ChaiyaTH said: Link to comment Share on other sites More sharing options...
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