Ais Gprs Prepaid Billing

[joka]

Sorry to repost on this, but I can't find the recent post. I remember reading you have to use 50% of the hours at night and 50% during the day, other wise you are billed at 1 baht per minute? I am wondering about this because I paid 500 baht for 250 hours (prepaid) and something has eaten up most of the 300 baht credit I also bought.

[retiredusn]

Sorry to repost on this, but I can't find the recent post. I remember reading you have to use 50% of the hours at night and 50% during the day, other wise you are billed at 1 baht per minute? I am wondering about this because I paid 500 baht for 250 hours (prepaid) and something has eaten up most of the 300 baht credit I also bought.

I pay 960bt per month for unlimited and have had no problems, I hit telewiz and pay for 3 or 4 months at a time. their monthly programs are much better that by the hour.

[hagai]

Sorry to repost on this, but I can't find the recent post. I remember reading you have to use 50% of the hours at night and 50% during the day, other wise you are billed at 1 baht per minute? I am wondering about this because I paid 500 baht for 250 hours (prepaid) and something has eaten up most of the 300 baht credit I also bought.

I am using prepaid GPRS for a few months now and sometimes they are deducting a few Bath additionally. Once there is no more money on my account and I am using GPRS, I receive plenty of messages, stating that my balance is to low to use this kind of service.

The internet connection is never interrupted by this, as long as you have enough prepaid minutes, but getting more than 30 messages an hour is pretty annoying.

I am keeping my account pretty low, only topping it up before I have to make international calls and could tell AIS Customer Service exactly that 48 Bath disappeared in a couple of days. I only used GPRS during this period, so they promised me to check it with their files.

AIS customer service called back yesterday to tell me that they have solved the problem and had transferred the missing 48 Bath back on my account. When I checked it the balance was only 43 Bath and some hours later down to 36 Bath.

There is nothing like you have to use GPRS on a 50/50 day/night basis; this is a problem with the program AIS is using and with their staff that does not know how to operate the program.

People that use their mobile phone a lot might not even see that there is 10-20Bath vanishing every day.

You really should go to the next Telewiz shop and tell them about your problem. Even the Telewiz staff usually speaks very limited English; they can connect you to the right AIS Service person.

No complaints no improvement.

More complaints more improvement.

AIS just called back, They are still trying to solve the problem, will refund the missing 12Bath and promised to refund all wrong deductions that could happen until they have fixed their problem.

[The Dan Sai Kid]

You know, I have had exactly the same problem. Got the better half to call and tell them to stop taking off the money - have lost about 400 baht, but can't be bothered to complain too much. Better that it doesn't happen again. This has been happening since Saturday.

I leave LOS in a couple of weeks, or I would complain a bit more, or switch server providers.

[joka]

OK, now I know it's not just me. This seems to be the usual, shady business practice that many companies use, especially the banks. Slip in a bunch of overcharges, quietly pay back the ones who complain(sometimes), scoff at the ignorant and laugh all the way to the bank.

I was getting a bunch of sms's from AIS also, about 10 in a row. They read " you don't have enough money to send this SMS". This was after they had eaten 300 baht. So it seems AIS has some way to send SMS's from your phone, which you pay for. This hasn't happened in the past day though, so maybe the problem is fixed. I originally thought I had a virus in my cellphone.

[joka]

OH yeah,,,,,,,,wave of the future,-- wave of the- -future, ---wave of the future--the wave fo the futre.............etc

[hagai]

OK, now I know it's not just me. This seems to be the usual, shady business practice that many companies use, especially the banks. Slip in a bunch of overcharges, quietly pay back the ones who complain(sometimes), scoff at the ignorant and laugh all the way to the bank.

I was getting a bunch of sms's from AIS also, about 10 in a row. They read " you don't have enough money to send this SMS". This was after they had eaten 300 baht. So it seems AIS has some way to send SMS's from your phone, which you pay for. This hasn't happened in the past day though, so maybe the problem is fixed. I originally thought I had a virus in my cellphone.

My balance is down to 15.80Bath, so the problem is not fixed yet. I guess that this is really a glitch in the program, which is deducting additional fees sometimes. Since you have the prepaid package they can check the computer log for this special deductions. It seems that AIS is really trying to solve this problem.

You should not let them get away with your money.

It can be really funny to walk into a Telewiz shop and see all this staff getting smaller behind their desks, because they are trying to hide from you.

Just now my balance went down to 0.30Bath and plenty of messages are arriving again.

So tomorrow will be another funny day in the Telewiz shop.

Good luck