davidupatterson Posted August 30, 2020 Share Posted August 30, 2020 Hey everyone, I'm having an issue with my PEA bill and need an English-speaking customer service representative on the phone. I'm out of town so have to go about it that way. Typically, I'd just head into the local office. Does anyone know if they have English speaking customer support? I would call myself now and give it a shot but their office is closed for the evening. I'll ring them on Monday morning. Thanks for your help! Link to comment Share on other sites More sharing options...
Popular Post RichCor Posted August 30, 2020 Popular Post Share Posted August 30, 2020 When calling the PEA 1129 phone number in country you're directed to the Call Center IVR (Interactive Voice Response) where you can press 9 for ENGLISH I don't know if calling the main number for the Bangkok Head Office provides the same provisions https://www.pea.co.th/en/Contact Provincial Electricity Authority Head Office 200 Ngamwongwan Road, Ladyao, Jatujak Bangkok 10900 Tel : 02-589-0100 to 1 (+66 25-980100) Call center : 1129 ALSO, there are at least 5 PEA payment offices surrounding Chiang Mai, and if you've found English speakers there before then suggest calling your local office directly. At least 2 of them have listed phone numbers: https://peaportal.pea.co.th/peaoffice/index_en.html?lang=en Provincial Electricity Authority Chiang Mai Province Address : 208/1 Chaingmai-Lampoon Road Watgate Maung Chaingmai 50000 Office phone : 053-260260 / 053-245406 Address : 208 Chiang Mai-Lamphun Rd, Wat Ket, Mueang Chiang Mai District, Chiang Mai 50000 Office phone : 053 246291 2 1 Link to comment Share on other sites More sharing options...
elektrified Posted August 30, 2020 Share Posted August 30, 2020 No English spoken. 1 1 Link to comment Share on other sites More sharing options...
trevoromgh Posted August 31, 2020 Share Posted August 31, 2020 Try using the following link to PEA Live Chat facility which I've found works really well. Just fill in the form as shown and select final category in the Thai drop-down field. Type in the first question "Do you speak English" they normally reply wait a minute and go and find someone who does and then you're away. They ask you for your CA Ref which is on your bill. PEA Live Chat Link Good luck Link to comment Share on other sites More sharing options...
davidupatterson Posted August 31, 2020 Author Share Posted August 31, 2020 12 hours ago, RichCor said: When calling the PEA 1129 phone number in country you're directed to the Call Center IVR (Interactive Voice Response) where you can press 9 for ENGLISH I don't know if calling the main number for the Bangkok Head Office provides the same provisions https://www.pea.co.th/en/Contact Provincial Electricity Authority Head Office 200 Ngamwongwan Road, Ladyao, Jatujak Bangkok 10900 Tel : 02-589-0100 to 1 (+66 25-980100) Call center : 1129 ALSO, there are at least 5 PEA payment offices surrounding Chiang Mai, and if you've found English speakers there before then suggest calling your local office directly. At least 2 of them have listed phone numbers: https://peaportal.pea.co.th/peaoffice/index_en.html?lang=en Provincial Electricity Authority Chiang Mai Province Address : 208/1 Chaingmai-Lampoon Road Watgate Maung Chaingmai 50000 Office phone : 053-260260 / 053-245406 Address : 208 Chiang Mai-Lamphun Rd, Wat Ket, Mueang Chiang Mai District, Chiang Mai 50000 Office phone : 053 246291 Thanks so much for your help! I appreciate it. Didn't have any luck with local reps and unfortunately can't call the hotline since I'm outside of the country. 55 minutes ago, trevoromgh said: Try using the following link to PEA Live Chat facility which I've found works really well. Just fill in the form as shown and select final category in the Thai drop-down field. Type in the first question "Do you speak English" they normally reply wait a minute and go and find someone who does and then you're away. They ask you for your CA Ref which is on your bill. PEA Live Chat Link Good luck Thanks! I tried this out just now and it worked great! Problem solved. 1 Link to comment Share on other sites More sharing options...
trevoromgh Posted August 31, 2020 Share Posted August 31, 2020 Good. Glad to have been able to help 1 Link to comment Share on other sites More sharing options...
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