Outlook 365 set-up problems

[prophet01]

Just gotten around to downloading MS Office 365 onto my Surface Pro and I'm having problems with setting up Outlook 365.

 

When I open Outlook I get the below screen

 

 

When I click on OK I get this below error message

 

 

One thing that caught my eye is that "M40 Laptop" in the above is the name of a previously owned laptop so I'm unsure why it's there.

I really struggle to understand how emails accounts work so would appreciate any help.

Edited March 23, 2021 by prophet01

[prophet01]

BUMP:

No one able to assist?

[chrisinth]

What the message is telling you is that Outlook cannot find your .ost (Profile). The easiest way to remedy this is to setup a new profile. If your not sure, I will try to give you a step-by-step (these are the same steps I gave to one of my users recently).

 

Hopefully this will talk you through setting up a new profile in Outlook.

 

Read your way through this procedure before changing anything so you understand (especially the last part). Might be an idea to do a System Restore before starting, up to you.

 

Step 1 - Open Outlook and click on File. Click on Account Settings.

 

Step 2 - From the dropdown, click on Manage Profiles at the bottom. (Alternatively, you can go straight to the Control Panel and open the Mail (Microsoft Outlook) module)

 

Step 3 - If your User Account Control is set the same as mine you will get this permission box pop up; click Yes.

 

Step 4 - The Mail setup box will appear, click on Show Profiles in Profiles.

 

Step 5 - Click Add to add a new profile.

 

Step 6 - As an example I am using Outlook-1 as the new profile name. once written, click OK.

 

Step 7 - The Add Account box will appear, fill in as shown below. Just complete the procedure and click Next until finished.

 

Step 8 - I'm not sure if you can do this already in Step 6, but if not go back to Manage Profiles and make sure that the new profile is in the "Always use this profile" selection. Click Apply, OK and restart Outlook.

[chrisinth]

After all the above, I've just found the pdf and ammended this for your reference.

 

Create an Outlook profile.pdf

[chrisinth]

4 minutes ago, chrisinth said:

After all the above, I've just found the pdf and amended this for your reference.

Edit: just amended "ammended" (couldn't find the edit function hence the double post).

 

Quote

 

Create an Outlook profile.pdf 261.69 kB · 0 downloads

 

Edited March 26, 2021 by chrisinth

[prophet01]

@chrisinth

Appreciate your efforts. Unfortunately it was a non-starter as the starting point "Open Outlook" wasn't happening. All I could get onscreen was as above, shown below.

 

 

However, your mention of setting up a new profile prompted me to click on Options which asked me if I wanted to set up a new profile.

After that I was prompted for the email address and then password et voila. I can now access email via Outlook 365 on my lovely Surface Pro.

 

So thanks for your input. Much appreciated.

[chrisinth]

11 hours ago, prophet01 said:

@chrisinth

Appreciate your efforts. Unfortunately it was a non-starter as the starting point "Open Outlook" wasn't happening. All I could get onscreen was as above, shown below.

 

 

However, your mention of setting up a new profile prompted me to click on Options which asked me if I wanted to set up a new profile.

After that I was prompted for the email address and then password et voila. I can now access email via Outlook 365 on my lovely Surface Pro.

 

So thanks for your input. Much appreciated.

Yep, in hindsight I should have sent you direct to control panel/mail to set the new profile. Glad you got it done though.

The reason the initial reply was so long was to help yourself and others set up a new profile in Outlook as it is not commonly known (or rather used) as a troubleshooting step to rectify these sort of problems.

Again, glad I was of some help.

Edited March 27, 2021 by chrisinth