Neeranam Posted May 17, 2021 Share Posted May 17, 2021 For one week, my keyboard has been playing up, the 'n' and 'b' keys and spacebar stop working, as well as the '?'. So I took it to the shop I bought it and guess what, the keys work perfectly. I felt stupid and couldn't do much but tried again in my car and it didn't work so took it to another shop and when I got there, it started working again, I mean the 'n' and 'b' keys. They said they can't clean the keys(DELL Inspiron 15 5000). I have no idea what to do, working better now but still some sticking. Could it be a software issue? I checked the drivers were up to date. It is only 10 months old too! Link to comment Share on other sites More sharing options...
wprime Posted May 17, 2021 Share Posted May 17, 2021 First update the BIOS with the latest copy from Dell. Your laptop has an issue that when certain key combinations being pressed in quick succession, it will miss the keystrokes of some. Maybe that is your issue. If you suspect a hardware issue, just replace the keyboard. You should be able to find compatible spares online for around 300 baht. Then bring it to your shop to replace it. 1 Link to comment Share on other sites More sharing options...
Neeranam Posted May 17, 2021 Author Share Posted May 17, 2021 3 minutes ago, wprime said: First update the BIOS with the latest copy from Dell. Your laptop has an issue that when certain key combinations being pressed in quick succession, it will miss the keystrokes of some. Maybe that is your issue. If you suspect a hardware issue, just replace the keyboard. You should be able to find compatible spares online for around 300 baht. Then bring it to your shop to replace it. Thaks, theguy in the shop said it is too difficult to change the keyboard! Link to comment Share on other sites More sharing options...
KannikaP Posted May 17, 2021 Share Posted May 17, 2021 9 minutes ago, wprime said: First update the BIOS with the latest copy from Dell. Your laptop has an issue that when certain key combinations being pressed in quick succession, it will miss the keystrokes of some. Maybe that is your issue. If you suspect a hardware issue, just replace the keyboard. You should be able to find compatible spares online for around 300 baht. Then bring it to your shop to replace it. Does the BIOS really affect the keyboard? At 10 months old, is it not under on-site warranty Link to comment Share on other sites More sharing options...
Neeranam Posted May 17, 2021 Author Share Posted May 17, 2021 24 minutes ago, KannikaP said: Does the BIOS really affect the keyboard? At 10 months old, is it not under on-site warranty yes, 2 year warranty 1 Link to comment Share on other sites More sharing options...
KannikaP Posted May 17, 2021 Share Posted May 17, 2021 1 minute ago, Neeranam said: yes, 2 year warranty Why are you on to Thai Visa and not Dell? 2 Link to comment Share on other sites More sharing options...
Neeranam Posted May 17, 2021 Author Share Posted May 17, 2021 Just now, KannikaP said: Why are you on to Thai Visa and not Dell? I would prefer nottosendit away as Innneed it forwork Link to comment Share on other sites More sharing options...
Neeranam Posted May 17, 2021 Author Share Posted May 17, 2021 So strange, I wonnnder if it's annythinng to do with number of tabs open? Link to comment Share on other sites More sharing options...
KannikaP Posted May 17, 2021 Share Posted May 17, 2021 (edited) 8 minutes ago, Neeranam said: I would prefer nottosendit away as Innneed it forwork Is the first year warrant ON-SITE? Looks like the space bar has given up as well. Edited May 17, 2021 by KannikaP Link to comment Share on other sites More sharing options...
KannikaP Posted May 17, 2021 Share Posted May 17, 2021 4 minutes ago, Neeranam said: So strange, I wonnnder if it's annythinng to do with number of tabs open? Shut some of them down then and see if the problem still exists. Link to comment Share on other sites More sharing options...
Neeranam Posted May 17, 2021 Author Share Posted May 17, 2021 7 minutes ago, Neeranam said: So strange, I wonnnder if it's annythinng to do with number of tabs open? Seems to be. Link to comment Share on other sites More sharing options...
setbkk Posted May 17, 2021 Share Posted May 17, 2021 I've always used an external keyboard and mouse. Necessary if doing any serious work. Not expensive. 1 Link to comment Share on other sites More sharing options...
KannikaP Posted May 17, 2021 Share Posted May 17, 2021 (edited) 2 minutes ago, setbkk said: I've always used an external keyboard and mouse. Necessary if doing any serious work. Not expensive. Not expensive if you get a cheap one which will go tits-up in 10 months. Get a good one, it's the only way you communicate with your PC. Edited May 17, 2021 by KannikaP Link to comment Share on other sites More sharing options...
Neeranam Posted May 17, 2021 Author Share Posted May 17, 2021 Doing some trouble shooting and it really looks like it is related to the number of tabs open. Link to comment Share on other sites More sharing options...
RJRS1301 Posted May 17, 2021 Share Posted May 17, 2021 Do you eat or drink over/near keyboard? Ever cleaned the keyboard? Link to comment Share on other sites More sharing options...
Justgrazing Posted May 17, 2021 Share Posted May 17, 2021 If none of the above work get a priest to perform an' exorcism as it might be possessed by non cooperative spirits .. 2 Link to comment Share on other sites More sharing options...
Neeranam Posted May 17, 2021 Author Share Posted May 17, 2021 4 minutes ago, RJRS1301 said: Do you eat or drink over/near keyboard? Ever cleaned the keyboard? Yes, I think that was the problem. I did vacuum the keys(lightly) the other day also. Link to comment Share on other sites More sharing options...
tomazbodner Posted May 17, 2021 Share Posted May 17, 2021 Get external USB keyboard. Plug it in. When the internal keyboard is acting up, is external one working normally or acting up the same way? If external one is working but internal isn't, then it has nothing to do with number of tabs open. Call Dell and ask for service, and if you have on-site repair, ask for a spare unit while you wait. If they don't have either (no onsite nor a spare), buy HP or Asus next time. 1 1 Link to comment Share on other sites More sharing options...
ravip Posted May 21, 2021 Share Posted May 21, 2021 (edited) On 5/17/2021 at 4:43 PM, tomazbodner said: Get external USB keyboard. Plug it in. When the internal keyboard is acting up, is external one working normally or acting up the same way? If external one is working but internal isn't, then it has nothing to do with number of tabs open. Call Dell and ask for service, and if you have on-site repair, ask for a spare unit while you wait. If they don't have either (no onsite nor a spare), buy HP or Asus next time. The external KB is the easiest method to check. If your KB proves defective, claim your warranty ASAP. Edit Number of open tabs should not effect your keyboard. Edited May 21, 2021 by ravip Link to comment Share on other sites More sharing options...
Toolong Posted May 21, 2021 Share Posted May 21, 2021 Had similar keyboard trouble ( but random letters). Try plugging in (via usb port) & using another keyboard. If it's ok with 'external' keyboard connected , then problem with your built-in keyboard. I now just use external keyboard. Not ideal but ok if at home. Didn't want to pay for keyboard repair. Link to comment Share on other sites More sharing options...
Nojohndoe Posted May 21, 2021 Share Posted May 21, 2021 In the past I have has similar problems. Discovered that checking the keyboard input settings to US English solved it on win os. Some updates seem to reset to a default Link to comment Share on other sites More sharing options...
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