Misab Posted November 16, 2021 Share Posted November 16, 2021 Lately I ordered from Lazada 3 set outdoor sockets as shown on picture below. What I received was 3 double but no single. I have written to Lazada and asked for help to get the 3-missing single. But Lazada doesn’t reply. Has anyone else had this kind of experience with Lazada, that you did not get what you paid for and no response back? 1 Link to comment Share on other sites More sharing options...
scubascuba3 Posted November 16, 2021 Share Posted November 16, 2021 (edited) Try again with Lazada, the help is usually good. Try a search of "fraud" gives the option to chat quicker Edited November 16, 2021 by scubascuba3 Link to comment Share on other sites More sharing options...
KhunLA Posted November 16, 2021 Share Posted November 16, 2021 Haven't had any problems with LAZ, although I do make a vid of every deliver / opening of, as they want some type of verification if not falling under their 'no prob return policy' ???? 1 Link to comment Share on other sites More sharing options...
Popular Post BritManToo Posted November 16, 2021 Popular Post Share Posted November 16, 2021 (edited) I just hit the 'return' button, Order not complete. Never had any problems, no need to talk with anyone. Don't forget to leave 1* feedback for the store concerned. Edited November 16, 2021 by BritManToo 4 Link to comment Share on other sites More sharing options...
CharlieH Posted November 16, 2021 Share Posted November 16, 2021 Have you used "chat" and spoke to the seller about it ? Thats the first step, Lazada is AFTER no resolution with seller. From your description you got MORE than you ordered. 2 x dpuble 1 single ordered 3x double received ! 2 Link to comment Share on other sites More sharing options...
Popular Post JaiMaai Posted November 16, 2021 Popular Post Share Posted November 16, 2021 Are you sure you ordered "sets" of double and single sockets. Some sellers can make it a bit confusing because you need to specify which one you want even though it shows both in the picture... 3 2 Link to comment Share on other sites More sharing options...
Misab Posted November 16, 2021 Author Share Posted November 16, 2021 38 minutes ago, JaiMaai said: Are you sure you ordered "sets" of double and single sockets. Some sellers can make it a bit confusing because you need to specify which one you want even though it shows both in the picture... No, not in this case, they sell it as a set, and one single doubble cost a little over 300 bahts, I paid 650 Link to comment Share on other sites More sharing options...
Misab Posted November 16, 2021 Author Share Posted November 16, 2021 2 hours ago, Misab said: No, not in this case, they sell it as a set, and one single doubble cost a little over 300 bahts, I paid 650 I bought 3 set because we are building a house the doubble cost 333 b. and the sinle 317 Link to comment Share on other sites More sharing options...
Moonlover Posted November 16, 2021 Share Posted November 16, 2021 If the item(s) you receive do not match what you ordered, return them. It's as simple as that. I've done this a few times and never had any problem. Money is refunded within a few days. Link to comment Share on other sites More sharing options...
jackdd Posted November 16, 2021 Share Posted November 16, 2021 How did you contact Lazada? You need to go to the order and press return/refund. Link to comment Share on other sites More sharing options...
mancub Posted November 16, 2021 Share Posted November 16, 2021 If paid COD, the only refund option appears to be via Lazada Wallet. This has to be activated via the app only and requires, amongst other things, scanning your passport info ! This is also subject to the Seller doing it's part of the process ! Link to comment Share on other sites More sharing options...
jackdd Posted November 16, 2021 Share Posted November 16, 2021 3 minutes ago, mancub said: If paid COD, the only refund option appears to be via Lazada Wallet. This has to be activated via the app only and requires, amongst other things, scanning your passport info ! This is also subject to the Seller doing it's part of the process ! This is why I recommend paying by debit/credit card, then it will just be refunded on the card 1 1 Link to comment Share on other sites More sharing options...
clivebaxter Posted November 16, 2021 Share Posted November 16, 2021 'Returned' a few things and was told to keep the wrong items, even fairly expensive paint Link to comment Share on other sites More sharing options...
BritManToo Posted November 16, 2021 Share Posted November 16, 2021 1 hour ago, mancub said: If paid COD, the only refund option appears to be via Lazada Wallet. This has to be activated via the app only and requires, amongst other things, scanning your passport info ! This is also subject to the Seller doing it's part of the process ! Not required, There is a 'manual' option for transferring your money back from Lazada wallet using your Lazada phone app. I used it last week, took about 3 days for the money to appear in my bank account. Link to comment Share on other sites More sharing options...
steven100 Posted November 16, 2021 Share Posted November 16, 2021 this is where COD gets a bit tricky as you can't open to check the item when it's delivered ..... therefore you have to go through the whole rigmorol of getting the item swapped or a refund. I use COD every time, as there is no way i'd give my credit card to Lazada's platform in Thailand especially. What's the benefit of COD ? Link to comment Share on other sites More sharing options...
CharlieH Posted November 16, 2021 Share Posted November 16, 2021 1 hour ago, steven100 said: this is where COD gets a bit tricky as you can't open to check the item when it's delivered ..... therefore you have to go through the whole rigmorol of getting the item swapped or a refund. I use COD every time, as there is no way i'd give my credit card to Lazada's platform in Thailand especially. What's the benefit of COD ? Whats the benefit ? If its too late arriving you simply refuse delivery. If it it doesnt turn up at all, you lost nothing. No card details given (security ). if its the wrong shape/size /weight or sounds/looks like its broken, refuse delivery, nothing lost, no hassle. If you change your mind or find a better deal, refuse ddlivery, nothing lost. Just some off the top of my head. ???? 2 Link to comment Share on other sites More sharing options...
scubascuba3 Posted November 16, 2021 Share Posted November 16, 2021 (edited) 7 hours ago, steven100 said: this is where COD gets a bit tricky as you can't open to check the item when it's delivered ..... therefore you have to go through the whole rigmorol of getting the item swapped or a refund. I use COD every time, as there is no way i'd give my credit card to Lazada's platform in Thailand especially. What's the benefit of COD ? You don't have to save credit card details to Lazada, i update again for each transaction, more secure than saving details Edited November 16, 2021 by scubascuba3 1 Link to comment Share on other sites More sharing options...
mancub Posted November 17, 2021 Share Posted November 17, 2021 21 hours ago, BritManToo said: Not required, There is a 'manual' option for transferring your money back from Lazada wallet using your Lazada phone app. I used it last week, took about 3 days for the money to appear in my bank account. Maybe, but you need to apply/register for the "wallet" first for the refund to be credited to it. Or am I missing something, as via the wallet was the only option given ? Link to comment Share on other sites More sharing options...
BritManToo Posted November 17, 2021 Share Posted November 17, 2021 (edited) 21 hours ago, steven100 said: What's the benefit of COD ? If it doesn't arrive, you don't pay. If it's late, you don't have to pay. If you change your mind, you don't have to pay. If the package is suspiciously small/light, you don't have to pay. Edited November 17, 2021 by BritManToo Link to comment Share on other sites More sharing options...
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