Sinet is currently experiencing a city-wide internet outage

[bubba]

Our Sinet internet went down abruptly a couple of hours ago. Just tried calling their support line and all I get is a recording, saying:

 

"Now the internet system in Chiang Mai is down. The internet service will be temporarily disrupted. Apologise for the inconvenience"

 

It's impossible to reach a live officer for any advice. 

 

Does anyone have any information regarding what's going on? Are they still in business and operational or has someone pulled the plug on them?

 

 

[lopburi3]

Had to look them up - 1.7 star rating on Google it seems.  

[Mahseer]

Back up. Paying 850/month for 500/500 but typically see 120/100 so hardly impressive but living in a condo don't get to choose. Unfortunately.

[seedy]

Should be called Sigh Net

[The Hammer2021]

59 minutes ago, Mahseer said:

Back up. Paying 850/month for 500/500 but typically see 120/100 so hardly impressive but living in a condo don't get to choose. Unfortunately.

When I lived in a condo we all had our own different suppliers. I chose 3BB. By what mechanism are you prevented from choosing your own supplier?

[arithai12]

4 hours ago, lopburi3 said:

Had to look them up - 1.7 star rating on Google it seems.  

Sure, go with Google, also Titanic is the best movie ever and  San Francisco is the best city in the world.

[arithai12]

4 hours ago, Mahseer said:

Back up. Paying 850/month for 500/500 but typically see 120/100 so hardly impressive but living in a condo don't get to choose. Unfortunately.

I just extended on Sinet, 500/500 costs 6,900B/year incl internet TV of very good quality. So you must be on an old contract.

 

I checked a few times and I usually get the nominal speed. The low speed could be due to various factors:

-are you connected by optical fiber?

-can your modem handle 500? I got mine replaced for free with the new contract.

-are you using LAN or Wifi? Some Wifi cards cannot handle this kind of speed.

-if Wifi, are you using 5G?

 

 

[arithai12]

OP, it's true Sinet was down also for me today (few hours) and yesterday (briefly). Surprised that you found a recording, maybe to do with Sunday? I never had a problem reaching them on the phone, usually very responsive. I called them yesterday, they reset something and immediately after it was back. I didn't try today.

 

[Mahseer]

7 hours ago, The Hammer2021 said:

When I lived in a condo we all had our own different suppliers. I chose 3BB. By what mechanism are you prevented from choosing your own supplier?

There's are 2 options here at present but the other is antiquated TOT ADSL. Have enquired with AIS and 3BB for a line but neither interested in providing.

[Mahseer]

4 hours ago, arithai12 said:

I just extended on Sinet, 500/500 costs 6,900B/year incl internet TV of very good quality. So you must be on an old contract.

 

I checked a few times and I usually get the nominal speed. The low speed could be due to various factors:

-are you connected by optical fiber?

-can your modem handle 500? I got mine replaced for free with the new contract.

-are you using LAN or Wifi? Some Wifi cards cannot handle this kind of speed.

-if Wifi, are you using 5G?

 

 

Optical fibre and LAN. Modem upgraded in the last 9 months as part of the new contract and have had Sinet in and they claim system is working fine. My opinion differs.