No complaints received regarding 'mislabeling' of food products at supermarkets: CASE

A packet of salmon that was purportedly mislabeled at NTUC FairPrice. (Screengrabs: TikTok/ben20220207)

SINGAPORE: The Consumers Association of Singapore (CASE) has advised buyers to do their own checks on the weight of pre-packaged food if they are doubtful of what is stated on the label.

In response to CNA queries, the consumer rights group said on Thursday (Feb 10) that it did not receive any complaints regarding the "mislabeling" of food products at NTUC FairPrice or any other supermarkets.

A number of social media videos recently showed discrepancies between the actual weight of food items - such as chicken and salmon - sold at NTUC FairPrice branches and the weight indicated on the label, which was higher. 

The supermarket chain apologised for these incidents, adding that it would investigate what it described as "mislabeling".

FairPrice said its weighing scales are “independently calibrated by authorised vendors certified by the authorities” and are checked on an annual basis and undergo maintenance twice a year.

In addition, it said it had introduced additional protocols, requiring all its stores to conduct daily checks on the scales before the start of business.

"Fresh products that have already been labelled will also have the weight rechecked to ensure label accuracy," FairPrice said.