Deserted Posted April 23, 2022 Share Posted April 23, 2022 Hi all, yesterday I got messages saying play store kept crashing. Then a few hours later the icon disappeared and I can't seem to get it back. When I try to open google apps it says google play services wont run, not supported on your device. I've looked on line a lot and can't find a solution but the thing is my tablet is over 4 years old now, and I am using Android 8.1. Could it be that it is now outdated and I need a newer device? Link to comment Share on other sites More sharing options...
tgw Posted April 23, 2022 Share Posted April 23, 2022 is it a Huawei ? 1 Link to comment Share on other sites More sharing options...
Deserted Posted April 23, 2022 Author Share Posted April 23, 2022 nah samsung 4 years old. Link to comment Share on other sites More sharing options...
scubascuba3 Posted April 23, 2022 Share Posted April 23, 2022 Maybe your device has a memory issue? 4 years old you're due a new one anyway Link to comment Share on other sites More sharing options...
hereforgood Posted April 23, 2022 Share Posted April 23, 2022 I have a LG v20 5 years old and a V10 6 years old in my drawer just tried them and both have no issues with Play store working Link to comment Share on other sites More sharing options...
ChristianBlessing Posted April 24, 2022 Share Posted April 24, 2022 Can you open "www.play.google.com" in a browser? If so you may be able to reinstall the Play app. 2 Link to comment Share on other sites More sharing options...
bunnydrops Posted April 24, 2022 Share Posted April 24, 2022 I assume you found this one https://support.google.com/accounts/thread/19112383/my-google-play-icon-has-vanished-how-do-i-get-it-back?hl=en 1 Link to comment Share on other sites More sharing options...
KannikaP Posted April 24, 2022 Share Posted April 24, 2022 5 hours ago, tgw said: is it a Huawei ? Why do you ask this? Link to comment Share on other sites More sharing options...
mtls2005 Posted April 24, 2022 Share Posted April 24, 2022 Long press on the Google Play Store app icon, Touch the "i" for Information. Force stop the app. Open the app. Link to comment Share on other sites More sharing options...
KhunBENQ Posted April 24, 2022 Share Posted April 24, 2022 8 hours ago, KannikaP said: Why do you ask this? A justified question as the OP had Play Store earlier.New Huawei devices are subject to US sanctions and may not use Play Store and other Google stuff. 1 Link to comment Share on other sites More sharing options...
KhunBENQ Posted April 24, 2022 Share Posted April 24, 2022 (edited) 8 hours ago, ChristianBlessing said: Can you open "www.play.google.com" in a browser? If so you may be able to reinstall the Play app. https://play.google.com (the www. link does not work for me) Edited April 24, 2022 by KhunBENQ Link to comment Share on other sites More sharing options...
KannikaP Posted April 24, 2022 Share Posted April 24, 2022 (edited) 2 hours ago, KhunBENQ said: A justified question as the OP had Play Store earlier.New Huawei devices are subject to US sanctions and may not use Play Store and other Google stuff. Thanks for that. I was thinking about replacing my 4 year old, faultless Huawei with another. BUT How to install Google apps on Huawei devices using Googlefier - HUAWEI Community Edited April 24, 2022 by KannikaP Link to comment Share on other sites More sharing options...
mtls2005 Posted April 24, 2022 Share Posted April 24, 2022 16 hours ago, Deserted said: open google apps it says google play services wont run Sorry. I went on the title and missed this. In Settings, go to Apps, scroll down to Google Play Services and press on that listing, Force stop, look down to Storage & cache and press on it, Clear cache tab back twice, repeat above for Google Play Store. Restart the tablet. All Google apps should be in your App drawer, maybe you have the same icons elsewhere as well? You're logged in with your primary Google account? Hopefully you can get to the Playstore now. If so, update all apps. Link to comment Share on other sites More sharing options...
Deserted Posted April 24, 2022 Author Share Posted April 24, 2022 tried all that and it did nothing,. Contacted google and they said I need to contact the manufacturer as its pre-installed. I can't access gmail or google and the icon just vanished. But since I am on 8.1 and have been for four years, I can't help but think its somehow outdated or something. First time its ever happened. Link to comment Share on other sites More sharing options...
Sticky Rice Balls Posted April 24, 2022 Share Posted April 24, 2022 Ghosts in the machine! Link to comment Share on other sites More sharing options...
mtls2005 Posted April 25, 2022 Share Posted April 25, 2022 8 hours ago, Deserted said: I can't help but think its somehow outdated or something. It's not. I suspect it's something simple, and no doubt someone could get it working again. Factory reset? Back-up your data first. Link to comment Share on other sites More sharing options...
Deserted Posted April 25, 2022 Author Share Posted April 25, 2022 If I factory reset, do I lose the games installed and the progress I have made on them? Link to comment Share on other sites More sharing options...
mtls2005 Posted April 26, 2022 Share Posted April 26, 2022 14 hours ago, Deserted said: If I factory reset, do I lose the games installed and the progress I have made on them? YES! But this data can be backed-up (copied from the phone to a storage device) and then copied back. How many games? Which ones? copy and paste: back up android game data before a factory reset into a search engine. Link to comment Share on other sites More sharing options...
Deserted Posted April 26, 2022 Author Share Posted April 26, 2022 ok thanks Link to comment Share on other sites More sharing options...
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