Phone problem

[zlodnick]

The wife and I each have a Realme phone with AIS service.

They have worked well until yesterday. We can not make calls. When we try to make a call, we get a recording saying we need to top up the phone in order to make a call.

I checked the balance and it said " Your balance is 320 baht and expire date is June 17. You can only receive incoming calls.".

Anyone know what the heck that is all about?

[sungod]

Yes, the time has expired for making outgoing calls. You should be able to top up with as little as 20 baht which will give you another 30 days. Your balance will then be 340.

 

Its based on time periods as well as credit.

[zlodnick]

Thank you sungod.

 

I will top up the phones, but I don't get it. I top up the phones every month with at least 20 baht.

[sometimewoodworker]

Use *121# it will give you the balance and validity 

[Liverpool Lou]

1 hour ago, zlodnick said:

When we try to make a call, we get a recording saying we need to top up the phone in order to make a call.

I checked the balance and it said " Your balance is 320 baht and expire date is June 17. You can only receive incoming calls.".

Anyone know what the heck that is all about?

Never mind what anyone here guesses at, what AIS (1175) says when you ask them is what matters and is the only way to know for sure.

Edited May 25, 2023 by Liverpool Lou