True Connection Speed Problem

[jbowman1993]

Hi All,

Was wondering if anyone has a solution to this. I pay for the True ADSL 1mgbs connection, but for the past month, it never seems to connect faster than 280-350kps. When my wife called true, they kept asking me to go to the True Speed test page, which I did, and of course, it registers at the speed its connected at.

They offered another suggestion, saying that I had too many phones connected to my house line (3 at the time) and that can interfere with the connection speed. I've since tried all manner of variations, of plugging and unplugging different combinations from 0-3. It just doesn't affect the speed connection.

I asked why we can't just get a TRUE technician to come out here and service it, but my wife just looks at me in exasperation, lol. (Silly me, thinking it would be as simple as that)

Anyone have a similiar experience? Or know what I can do to fix the problem. I should mention, up until this point, I've had 2 trouble free years with TRUE. This is the first bump in the road.

Thanks

JB

Edited July 22, 2007 by jbowman1993

[Guest Reimar]

All of the ISP's would tell you the same: The speed you paying for is for local (Thailand) connection only or better for the connection from your home to the ISP. And even this is depends on connection sharing.

For international connection is it different because the ISP's relays on TOT-Gateway which has the monopol in Thailand.

But TRUE has it's own international Gateway connection and is a bit better than the other ISP's. The disadvantage by TRUE is that the connection sharing is much higher than by others!

Even if you have a leased line, the ISP's garant the speed from your palce to the ISP only!

On the other hand your international speed (same applies for local) for down- and uploading is limited and depends on the connection speed on the other side. I have a 2,560 kbps down and 512 kbps up connection. But if you connect to my server you'll get a maximum of app. 60 kByte/s down because of my upload limit. Same happens with your connection to other parties.

In your case may there a lot changes in your neighborhood like a new Internet Cafe or something like that or to many new connection on your exchange. But as long as you get local a connection speed above 50% of your line speed it's looks ok and normal for Thailand!

[spot]

I had bad connection problems with True internet for around the first two months of connection.

At first I got my wife to call, but she was given the run around. I then started to email (when it worked) everyday complaining. They did send engineers out, but it didn't make any difference. They gave all sorts of excuses for the bad service.

My emails then got firmer - I requested the email of someone higher up in charge, and I started to call everyday to ask to speak to the boss. I was of course polite at all times.

They then said that they would treat it as a special case...It was a pain in the arse to contact them everyday, but I needed a good internet connection.

Within a few days of asking for the boss, the connection improved, and has mostly been good ever since.

So the moral is: speak to them yourself and email everyday the service is crap and be polite. Ask for contact details of his or her boss.

[lopburi3]

The speed test shows what? Connected to server at or close to the 1mb speed or the slow 280-350 speed? As other say WWW speeds are often well below the 1mb area but if you line is good you should be 1mb to server (True speed test).

Extra phones, or more likely bad wires, can effect your speed. I have recently re-run wires when I was only getting 10-12db S/N and frequent disconnects. It is now about 33db and solid. Normal speed check is now over my 512 but before always ran in the 380-450 range. In my case a faulty 6 foot telephone cable between splitter and modem seems to have been the main problem. Naturally the last thing checked.

[Benji]

I don't know if this helps because I'm with TT&T but........

I have a 1mb down and 512k up connection, at the start I was barely able to get dial up speeds, I had the technicians here and they couldn't find the problem, they said "this is Thailand, Thai people don't mind working slow"

Anyway, to cut a long story short, I went into my router settings and opened a couple of things

Hey presto, 1mb down and 512k up with no slow downs

Maybe this is your problem, have you recently added a new modem/router ?