Samsung A Series Problems

[Rotweiler]

We purchased two A73 5G mobiles 27 months ago.  Two weeks ago, the day after a major update, my wife's developed a bright vertical green line.  Four days later, mine did the same (except the line is pink).

 

We immediately contacted the shop (authorized dealer) where we bought them.  They contacted Samsung and were apparently told Samsung would NOT support those phones anymore and would NOT provide a remedy for the problem.  

 

Now, I recall reading something in the Post about a class action suit against Samsung about this issue.

 

Does anyone have the same issue?  Anyone know about the class action suit (and perhaps how to join it)?

 

[marin]

Sadly in todays modern world you seem to have gotten 2 years plus out of a cheap phone. I cant see how you would qualify for a class action suit when the warranty for the phone was most likely one year. Bummer though..

[Rotweiler]

"Cheap phone"?  Oh my.

 

The class action is already proceeding.  It is in regard to all Samsung OLED-screened (Super AMOLED in Samsung-speak) mobiles from the Fold 6 on down to the A14, but not the LCD/LED-screen mobiles.

[marin]

11 minutes ago, Rotweiler said:

"Cheap phone"?  Oh my.

6,000 to 8,000B is a cheap phone. I use one just a bit more expensive Note 13. Much better dependability than the Samsung.  "Do you think it is high end"? 

[Rotweiler]

Huh?  Guess you don't know anything about mobiles in Thailand.  The A73 retails for 16000+++

[bamnutsak]

I think the warranty period here for Samsung phones is 12 months.

 

Green or pink vertical lines after an update gets a lot of search results.

 

Some indications are that this is down to the connection between the motherboard and the display.

 

I'd check with some repair counters, or have a Thai friend search for repair options. 

 

 

 

 

[NowNow]

On 9/25/2024 at 4:06 AM, Rotweiler said:

We purchased two A73 5G mobiles 27 months ago.  Two weeks ago, the day after a major update, my wife's developed a bright vertical green line.  Four days later, mine did the same (except the line is pink).

 

We immediately contacted the shop (authorized dealer) where we bought them.  They contacted Samsung and were apparently told Samsung would NOT support those phones anymore and would NOT provide a remedy for the problem.  

 

Now, I recall reading something in the Post about a class action suit against Samsung about this issue.

 

Does anyone have the same issue?  Anyone know about the class action suit (and perhaps how to join it)?

 

 

https://r2.community.samsung.com/t5/Galaxy-A/I-got-free-replacement-of-my-galaxy-A73-display-for-pink-line/td-p/14794092

[Gottfrid]

On 9/25/2024 at 4:35 PM, Rotweiler said:

Huh?  Guess you don't know anything about mobiles in Thailand.  The A73 retails for 16000+++

I guess that info will shut the pie hole. 😉 

[Cameroni]

I use a Samsung Galaxy Note 9 from 2019 which works magnificently, but if I had a choice I would opt for the Realme 12 Plus 5 G the next time around. 

 

Samsung phones charge too slowly.

 

 

[NowNow]

Worse case scenario, replace the screen. https://www.aliexpress.com/item/1005007474295287.html Shop around.

Then you need to find someone experienced enough to do a good job with the replacement. Estimated 2,000 baht per phone inclusive of labour.