3BB internet out almost 24 hours now, S. Pattaya

[shdmn]

Anyone else?  I am near Tukcom on S. Pattaya Rd.  3BB support is apparently saying that a (the?) base station failed and they are working on it.  Sounds major so the outage could be widespread.  Are outages this long unusual with them?  I've only been at this place for a few weeks now and this is the first time using 3BB internet.  Not impressed to say the least.  AIS data saving the day for now but it gets expensive, especially if I want to watch youtube or do any streaming.  I also work online so long outages are not an option for me.

 

Gonna go to the 3BB office today and see if they have any more info.  Apparently AIS owns 3BB now but I doubt anyone at the AIS store will be of any help.  

Edited 1 hour ago by shdmn

[SAFETY FIRST]

18 minutes ago, shdmn said:

 Are outages this long unusual with them?  

I've been with 3BB for many years now, since offering 2mb bandwidth, 590 baht a month. 

 

Back in the day outages were common but only for a day at most. 

Now we have fibre the outages are less common. 

 

I'm south Pattaya, no issues at home, I hope you get reconnected soon. 

 

 

[shdmn]

8 minutes ago, SAFETY FIRST said:

I've been with 3BB for many years now, since offering 2mb bandwidth, 590 baht a month. 

 

Back in the day outages were common but only for a day at most. 

Now we have fibre the outages are less common. 

 

I'm south Pattaya, no issues at home, I hope you get reconnected soon. 

 

 

I don't have fibre.  Wish I did.  Day at most?  An hour is considered a long outage for me back home.  A day long outage is an eternity for me.  Without AIS data as a backup this would be a serious problem for me as I work online.

Edited 1 hour ago by shdmn

[SAFETY FIRST]

1 minute ago, shdmn said:

I don't have fibre.  Wish I did.  Day at most?  An hour is considered a long outage for me back home.  Never had outages lasting longer than that.

The day outages we had were extremely rare and more to do with a heavy vehicles at height ripping the cable down from poles. 

 

[Will27]

I'm with 3BB.

No one on here can tell you how long they will be down for.

 

Depend's where you are but I find them pretty good.

 

IMO, going into the office will achieve nothing.

They're aware of the problem and are trying to fix it.

 

It sucks but you just have to wait it out I'm afraid.

[shdmn]

7 minutes ago, Will27 said:

I'm with 3BB.

No one on here can tell you how long they will be down for.

 

Depend's where you are but I find them pretty good.

 

IMO, going into the office will achieve nothing.

They're aware of the problem and are trying to fix it.

 

It sucks but you just have to wait it out I'm afraid.

If it's taking this long that doesn't say much about their service.  Probably using old junk equipment, don't have spares, and/or no qualified people around to fix it.  Even fixing a ripped out line shouldn't take 24 hours. It's not a holiday or weekend either.  There is no excuse.  None.

Edited 52 minutes ago by shdmn

[SAFETY FIRST]

8 minutes ago, shdmn said:

Probably using old junk equipment,

You could be right, you are on copper, most of the copper technology has been put in the bin. 

 

Your problem may be your location, apartment/condo.

Rats like eating that junk. 

 

Have a talk with your apartment manager. 

 

 

Edited 46 minutes ago by SAFETY FIRST

[Will27]

16 minutes ago, shdmn said:

If it's taking this long that doesn't say much about their service.  Probably using old junk equipment, don't have spares, and/or no qualified people around to fix it.  Even fixing a ripped out line shouldn't take 24 hours. It's not a holiday or weekend either.  There is no excuse.  None.

You're only guessing about parts and technicians.

 

When we had really bad flooding a few months ago, it was down for 4 days.

 

I generally find them to be quite good.

 

It is what is it is.

You either have to put up with it or find another option if there's one available.

[johng]

Perhaps the problem isnt 3BB but the building/condo...do you live in a highrise condo next to the temple per chance ?? ...if not then ask 3BB or True to install fiber direct to your room.

[Olmate]

What building ru in, old  area around.Tucom?