AIS 1175 keeps talking to me in Burmese,  and Burmese only.

Several tries to change them failed (IVR in myAIS is set to English - but in reality speaks only Burmese, English speaking agents won't call me back, their SMS are in Thai or English)

I am not Burmese. 

I don't speak a single word of Burmese, in the beginning,  I didn't even know what language they were speaking. 

I have never been to Burma.

I asked them for English, Thai,  Chinese... no way, Burmese only. 

 

They find it funny, but I am effectively locked out of their call center. 

Anybody has the same problem?

 

PS anyone knows a good language course for Burmese?

I called it earlier today without issues.  From memory you select 2 for other languages then 1 for English then you get into the various menus.

7 hours ago, treetops said:

I called it earlier today without issues.  From memory you select 2 for other languages then 1 for English then you get into the various menus.

Yes, this is how it used to be.

I was able to call them from another number,  they said they would look into it. It would take a week.

They even called me back on my original number - in Burmese!