My 1GB fiber has been off 24 hours, on the the AIS website it says appointment is for 19th April, the fault number 1530 just gives a long recorded message in Thai when English is pressed, never had that problem when it was just 3BB, the service was excellent

Anyone else having problems in the Pratumnak area?

Was checking AI for alternative numbers, and it replied....

"Since AIS took a controlling stake in 3BB, a lot of customers in Pattaya have reported very slow or non‑responsive support, especially via the 1530 line. For your case, going to a local 3BB office or shop in Pattaya is one of the most reliable options when the call center isn’t answering"

The 3BB app has been crippled.

And I could not find through this AIS app jungle to find something like change plan.

I want to downgrade as they also have abolished the 8% discount for advance payment.

On the evening of the 12th we had an outage.

Called 1530 and greeted by some automated / interactive bla bla

Entered customer nr and got the message that problem is known/working.

I'm in Pratumnak and haven't had any recent issues with 3BB, i now use the AIS app, the 3BB app can still be used for monthly payment but i use the AIS app. They don't seem to send sms anymore to warn of outages.

Might be worth checking with the condo office to see if it's a condo issue

29 minutes ago, KhunBENQ said:

The 3BB app has been crippled.

And I could not find through this AIS app jungle to find something like change plan.

I want to downgrade as they also have abolished the 8% discount for advance payment.

On the evening of the 12th we had an outage.

Called 1530 and greeted by some automated / interactive bla bla

Entered customer nr and got the message that problem is known/working.

Most 3bb webpages are down, but to save you wasting time downgrading, you can save 100 baht a month. If you can't afford that, ............

https://www.fiber.3bb.co.th/main/package-internet/internet-only

I'm in Jomtien, and yes, I've recently been having a lot of problems (6 outages so far in 2026). In addition, the fact that their phone automated system has me choose English language, only to have some pre-recorded message in Thai follow, and that the SMS messages from them can be in either language, doesn't make it easy to deal with them. Very unprofessional of them, and very disappointing, considering how satisfied I had been previously as a 3BB customer before that, since 2019. These corporate acquisitions almost always turn out to be a disaster...and here we go again, apparently.