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Digital eworkpermit system problem (migrant domestic worker)

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I have hit a brick wall in renewing WP for household staff (migrant worker) in the new system, none of my or her data made it into the platform. Yes, already tried all the supposed "help" avenue to no avail. 2 Agents to date and may soon resort to a 3rd.

Looks like the issue may have to do with the fact that employer (me) is a private individual, retired, so there is no company involved, no company registration number, no Foreign Employer work permit. None of that prevented prior WP registrations and renewals (2 workers over the past 15 years) when done the old manual way at local Labor office but have yet to find a way to do it now.

Has anyone else encountered this issue?

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