I use the Viber app and have a subscription for Unlimited worldwide calls. Its been working fine but now i cant call mobile phone numbers in other countries,the prefix etc is there..what could it be thats blocking the app from making the calls?

Maybe Viber knows

Is the subscription still active?

Has your phone got data?

Have you tried on a different internet network?

Is your WiFi fast enough?

Have you updated the Viber app?

Have you restarted your device? (PC / Phone)

Have you restarted your router?

17 hours ago, KhunHeineken said:

Is the subscription still active?

Has your phone got data?

Have you tried on a different internet network?

Is your WiFi fast enough?

Have you updated the Viber app?

Have you restarted your device? (PC / Phone)

Have you restarted your router?

Thank you! Yes i tried all of the above. Landline calls to Europe works fine,but mobile phone calls dont..before it was no problem .

What error message, if any, are you getting?

21 minutes ago, treetops said:

What error message, if any, are you getting?

"Call failed"

2 hours ago, treetops said:

What error message, if any, are you getting?

2 hours ago, treetops said:

What error message, if any, are you getting?

Error message is:Call failed

4 hours ago, John_s said:

Thank you! Yes i tried all of the above. Landline calls to Europe works fine,but mobile phone calls dont..before it was no problem .

Have you tried on a different device? Eg. PC or Tablet?

Just trying to see if it's the hardware or software.

12 hours ago, KhunHeineken said:

Have you tried on a different device? Eg. PC or Tablet?

Just trying to see if it's the hardware or software.

Yes,i downloaded the app in a different phone,but the problem remains. When i call the number its hang up automatic and show call failed..to mobile phones here in thailand and landlines abroad its working..its just mobile phones abroad+xx it doesnt work.

Did it work previously to mobiles in Europe?

2 minutes ago, treetops said:

Did it work previously to mobiles in Europe?

Yes it did.

8 hours ago, John_s said:

Yes,i downloaded the app in a different phone,but the problem remains. When i call the number its hang up automatic and show call failed..to mobile phones here in thailand and landlines abroad its working..its just mobile phones abroad+xx it doesnt work.

Have you added your Thai phone number to your Viber account?

4 hours ago, KhunHeineken said:

Have you added your Thai phone number to your Viber account?

CommunicationsEquipment

Yes i have,been using the Viber account for about 1 year and no problem..its like something blocking international mobile calls which is strange.

Try toggling the Airplane mode for 10 seconds then turn it back on to reset your network connection.

This won't help but it will allow me time to run out in a field and pee since toilets are scarce in call centers ☎️

1 hour ago, John_s said:

Yes i have,been using the Viber account for about 1 year and no problem..its like something blocking international mobile calls which is strange.

I'm just about out of ideas. I have Viber and never had a problem.

Have you uninstalled and reinstalled the app?

Have a look in the Caller ID settings.

Edited July 15Jul 15 by KhunHeineken