22 hours ago, Gecko123 said:

Am I correct in guessing that you also used a US phone number? Don't ask me for a link, but I am almost certain that I read on an official SS website that you cannot change the bank routing info from overseas with a foreign address and phone number.

I can't say for sure, but I probably did use a US phone number to enroll. According to my email records, I signed up in October 2024, and at that time I had a virtual US number from an online provider. (I've since lost that number, but had already switched my 2FA method to Google Authenticator.)

5 hours ago, jas007 said:

I already have a SSA account. I have an OPM.gov account count, and I have a Login.gov account. I can get into the Login account just fine, and from there I can access my OPM account. But the only way into the SSA account, either through Login.gov or through SSA directly, is if I upload a valid drivers license (mine has expired) or, supposedly, a US passport. I tried the passport route and then the wanted me to talk to someone on a video call. I tried that, but they wanted to call me back and I decided I'd save the aggravation for another day.

Maybe I'm grandfathered in. I setup both id.me and login.gov and both initially worked with SS. Then then added the extra level of id verification and I couldn't get id.me to work like you. Login.gov still works WHEN I start from the SSA site via https://secure.ssa.gov/RIL/SiView.action and select login.gov. I seem to recall having issued going directly from login.gov. I also use an authentication app instead of an SMS but that's likely not the issue as it's later in the login.

I have never gave them a real-id as I don't have one or uploaded a US passport as I'm not American.

Edited Thursday at 11:46 AM4 days by gargamon

13 hours ago, gargamon said:

Maybe I'm grandfathered in. I setup both id.me and login.gov and both initially worked with SS. Then then added the extra level of id verification and I couldn't get id.me to work like you. Login.gov still works WHEN I start from the SSA site via https://secure.ssa.gov/RIL/SiView.action and select login.gov. I seem to recall having issued going directly from login.gov. I also use an authentication app instead of an SMS but that's likely not the issue as it's later in the login.

I have never gave them a real-id as I don't have one or uploaded a US passport as I'm not American.

I'll try it. Maybe I'll get lucky, somehow.

On 9/2/2026 at 2:52 PM, jas007 said:

Finally, after almost one full year, I managed to straighten out a problem I had with a missed civil service pension payment. The missed payment happened when I switched from one bank to the other. The switch finally took effect, but in the process one month's payment never materialized. I figured it would eventually show up, but no such luck. I tried the OPM portal on several occasions.. I tried emailing them. I tried calling. Nothing worked. I was beginning to wonder if anyone actually worked there any more.

Finally, I tried a congressional inquiry. That worked in less than a week. At least that was the response I got. They told me my missed payment was now on the way and I would receive it within seven days, per OPM.

How did you start the congressional inquiry, letter, email, phone?

I have the same problem with my OPM pension. So far, I'm missing pension payments for 3 months, July Aug Sep.

I used the IDD-I 1199 form to change banks & it took 6 months for OPM to stop paying the old Thai bank. Problem is I have never received anything at the new Thai bank. But my OPM acct link says OPM thinks they have paid me; & it seems based upon the visible last 2 digits of my new Thai bank acct number that they probably do have the new Thai bank acct# correct.

Like you nothing quote: "I tried the OPM portal on several occasions. I tried emailing them. I tried calling. Nothing worked. I was beginning to wonder if anyone actually worked there anymore."

Perhas I should start a separate AN thread for visibility & suggestions.

14 hours ago, OneZero said:

How did you start the congressional inquiry, letter, email, phone?

I have the same problem with my OPM pension. So far, I'm missing pension payments for 3 months, July Aug Sep.

I used the IDD-I 1199 form to change banks & it took 6 months for OPM to stop paying the old Thai bank. Problem is I have never received anything at the new Thai bank. But my OPM acct link says OPM thinks they have paid me; & it seems based upon the visible last 2 digits of my new Thai bank acct number that they probably do have the new Thai bank acct# correct.

Like you nothing quote: "I tried the OPM portal on several occasions. I tried emailing them. I tried calling. Nothing worked. I was beginning to wonder if anyone actually worked there anymore."

Perhas I should start a separate AN thread for visibility & suggestions.

If you have a US address, just figure out who your congressional representative is. I think one of the congress websites has a tool to find that out, if you don't already know. I'm not sure how it works if you're outside the US with no US address. You must still have a representative? Anyway, all the people in congress have a website, and on those sites there's a link to send them an inquiry. When you do that, there's some questions you have to answer. What kind of problem you're having, what agency is involved, etc. Then, there's a box for you to explain your problem. When you do that, keep it simple and to the point, but do give them the necessary information. Your Civil Service Claim No., the months you did not receive payments, the bank that's supposed to receive them, including the account number and routing number. With all that information, they should easily be able to figure out what happened to your payments for the missing months.

For what it's worth, I did finally receive my missing payment to the correct account, three or four days after I sent the inquiry. So OPM must have someone paying attention to the inquiries.