Problems With Internet Connection

[Smithson]

'm connected to True at 1mbs, normally it's pretty good, but for the past week or so, it works for about 20mins, then basically stops, even though I'm still connected.

I have to disconnect, turn my modem off and on, then reconnect.

Right now my internet connection is working fine, but when I so the speed test I get 0kps for download. I'm doing the test without torrents running, although when I have torrents running at close to 100kps the download test still says 0kps.

Any suggestions?

[pattayarag]

I'm with TOT, (slower speed on ADSL) and I have exactly the same problem.

What's gonna happen in high season when all the hotels and Internet Cafes are full and eating away at the bandwidth?

Ed

[MaxLee]

I live in Nonthaburi,... a TRUE Internet user, and it happens to me, too. Every few minutes I am automatically disconnected. Several times the last few days.... Isn't there any reliable Internet service in Thailand..

Why is the DSL Internet service in Thailand so bad???

And does it concern and apply all the Thai Telecom companies like True, Maxnet, TOT etc

Edited September 12, 2007 by MaxLee

[JustAnotherFarang]

Well I dont know if this is true but when my wife rang TOT to find out why our 1024/512 line was so erratic she was told there was a problem with the underesea cable and would not be sorted out til the end of this week

Maybe our more learned friends like Monty can affirm or deny this with a trace route......... I have seen them do it before therefore I know the lingo but cannot fathom how to do it myself

JAF

[Dkr]

Well I dont know if this is true but when my wife rang TOT to find out why our 1024/512 line was so erratic she was told there was a problem with the underesea cable and would not be sorted out til the end of this week

Maybe our more learned friends like Monty can affirm or deny this with a trace route......... I have seen them do it before therefore I know the lingo but cannot fathom how to do it myself

JAF

This is one of those bull*** answers they give. Do not have to know much to know that undersea cable do not affect adsl-modem link to gateway and that seems to be the problem atleast with TOT. For me, now two weeks, atleast once every hour adsl light goes off and after few seconds modem finds signal again. This same thing happens to my friends in Pattaya and Rayong. TOT customer service gives different problem depending who is answering.

The real problem why they keep restaring their servers is unknown to me. Maybe it is thai way try to reduce traffic... I suspect that their servers are again overloaded and like always, they keep on upgrading them so that they are overloaded again after six month again. That seems to be cycle here.

[patrickq]

I have been unable to get on internet for several hours, only just come back on. I'm using AIS/1-2-CALL to laptop via mobile phone on EDGE connection. The service has been lousy the last couple of days and in the couple of months that I've been using this it often disconnects, or else becomes massively slow, if I then disconnect and reconnect it speeds back up again.

Is anyone using the Hutch Mobile Broadband Internet service and if so has this been having problems? It is meant to be faster than EDGE (which is faster than GPRS), but not sure how that translates in reality. I could be tempted to change if it is a lot better, don't want to part with 4,000+ Bt for their modem and then 999 Bt p/mth for no good reason - currently pay 500 Bt p/mh for 250 hrs access which is adequate for me.

The AIS/EDGE download speed is usually around 1 or 2 KB/sec, sometimes it runs at a few bytes , very occasionally it may reach the heady heights of double figures

[Smithson]

Thanks for the responses, looks like I'm not alone,

I was considering phoning True, but was worried I'd get the same excuses,

[apetley]

I have been unable to get on internet for several hours, only just come back on. I'm using AIS/1-2-CALL to laptop via mobile phone on EDGE connection. The service has been lousy the last couple of days and in the couple of months that I've been using this it often disconnects, or else becomes massively slow, if I then disconnect and reconnect it speeds back up again.

Is anyone using the Hutch Mobile Broadband Internet service and if so has this been having problems? It is meant to be faster than EDGE (which is faster than GPRS), but not sure how that translates in reality. I could be tempted to change if it is a lot better, don't want to part with 4,000+ Bt for their modem and then 999 Bt p/mth for no good reason - currently pay 500 Bt p/mh for 250 hrs access which is adequate for me.

The AIS/EDGE download speed is usually around 1 or 2 KB/sec, sometimes it runs at a few bytes , very occasionally it may reach the heady heights of double figures

Hi, I am in the same boat as you. AIS GPRS has been very erratic the last couple of days.

I live in Kanchanaburi and have thought about Hutch too. The local H shop say that they are approx twice as fast(read not quite as slow!) as AIS.

Maybe worth a try if AIS doesnt get its act together soon.

[MaxLee]

Thanks for the responses, looks like I'm not alone,

I was considering phoning True, but was worried I'd get the same excuses,

You WILL get the same excuses,... or new ones,... they want to make a fool of us,... my uncle also agrees with me on that. They don't give a f%&ckin ###### about the customers....

[gregb]

This is one of those bull*** answers they give. Do not have to know much to know that undersea cable do not affect adsl-modem link to gateway and that seems to be the problem atleast with TOT.

You're being overly harsh on TOT. Fact is, there WAS an earthquake that had a major effect on the international bandwidth.

http://earthquake.usgs.gov/eqcenter/recent...ybt.php#details

Several major undersea cables were affected. Not as bad as December last year, but still noteworthy. I'm sure the call center is just so used to answering the same question day after day that they didn't even bother to consider you might have a different problem.

They are correct that full restoration of services is expected to take several weeks. Try calling back after that, and you may get a different response. Believe it or not, they don't just make these things up to make you go away.

Generally, they honestly don't know any better. Give 'em a break and explain to them why your situation is different.

BTW, the remaining cables are overloaded, so everyone can expect degraded performance on all international services for the next week or 2. And before you gripe about how bad the service in Thailand is, remember that the last time this happened, international service was almost completely severed. They have made substantial improvement over the last year, and the continued granting of more type III IIG licenses in Thailand by the NTC promises to continue improving services. It takes time to overcome 10 years of neglect by an incompetent monopoly.

[JustAnotherFarang]

I have to say that I get great service from TOT. if we have a problem, the engineer will appear same day and if he cant fix it, the technician turns up the following day. Not once have they cut corners and I have always found them to be reliable and honest people with no complaints whatsoever..........

On this occasion, they have been proven right with the reaon why the internet is a little slow right now

BTW I dont live in a saturated city but a "healthy" green province in Southern Thailand........cant say the name for fear you might migrate here and steal my excellent bandwidth :-))

JAF

[apetley]

Maybe the earthquake did take out another undersea cable but doeant explain why even sites in Thailand keep slowing down for no apparent reason.

[Smithson]

This is one of those bull*** answers they give. Do not have to know much to know that undersea cable do not affect adsl-modem link to gateway and that seems to be the problem atleast with TOT.

You're being overly harsh on TOT. Fact is, there WAS an earthquake that had a major effect on the international bandwidth.

http://earthquake.usgs.gov/eqcenter/recent...ybt.php#details

Several major undersea cables were affected. Not as bad as December last year, but still noteworthy. I'm sure the call center is just so used to answering the same question day after day that they didn't even bother to consider you might have a different problem.

They are correct that full restoration of services is expected to take several weeks. Try calling back after that, and you may get a different response. Believe it or not, they don't just make these things up to make you go away.

Generally, they honestly don't know any better. Give 'em a break and explain to them why your situation is different.

BTW, the remaining cables are overloaded, so everyone can expect degraded performance on all international services for the next week or 2. And before you gripe about how bad the service in Thailand is, remember that the last time this happened, international service was almost completely severed. They have made substantial improvement over the last year, and the continued granting of more type III IIG licenses in Thailand by the NTC promises to continue improving services. It takes time to overcome 10 years of neglect by an incompetent monopoly.

If the problem is caused by an earthquake, why does my connection work fine for 10mins, then stop working, then work fine for another 10min after I reconnect?

Also, maybe it's not their fault, but they still take money for a service they can't provide.

[Prasert]

Smithson: when you take a closer look at your router, do you see any details about the adsl line?

Check if you can find values for Noise Margin and Attenuation and post 'm here (those values are a number between 0 and 50 in dB).

[MaxLee]

BTW, the remaining cables are overloaded, so everyone can expect degraded performance on all international services for the next week or 2. And before you gripe about how bad the service in Thailand is, remember that the last time this happened, international service was almost completely severed. They have made substantial improvement over the last year, and the continued granting of more type III IIG licenses in Thailand by the NTC promises to continue improving services. It takes time to overcome 10 years of neglect by an incompetent monopoly.

I haven't experienced any improvements at all.... right now it happens again,... every few minutes disconnected,... what the hel_l????.....

[sukatoro]

BTW, the remaining cables are overloaded, so everyone can expect degraded performance on all international services for the next week or 2. And before you gripe about how bad the service in Thailand is, remember that the last time this happened, international service was almost completely severed. They have made substantial improvement over the last year, and the continued granting of more type III IIG licenses in Thailand by the NTC promises to continue improving services. It takes time to overcome 10 years of neglect by an incompetent monopoly.

I haven't experienced any improvements at all.... right now it happens again,... every few minutes disconnected,... what the hel_l????.....

this sounds like what is happening to me when attempting to ftp, seems like a disconnect every couple minutes no matter what... i would pay real money to get in front of a solid connection right now, hotel or otherwise..

[MaxLee]

The Internet service providers in this country do whatever they want,... they don't care about the customers... :D :D :bah: All we get is a bunch of editing and promotions ... I'm gonna report this to a newspaper one day....

Some people already complained to TRUE and TRUE Visions (all the premiere League fans), and I'm gonna do the same very soon.....

[MaxLee]

Again ..... since yesterday in the late afternoon I cannot access the INternet in my home. I am writing from my University right now....

Did anything happen again in Thailand,...

.....and btw,...I can somehow recognize that it also usually happens, when we have heavy rain falls in Thailand. Is that another reason the Internet lines keep disconnecting perminatnly....?????

[Neocon]

FWIW

Earlier this year I experienced ADSL instability problems with True for approx one month--non-earthquake related. Magically, the service stabilized again. Here lately, the overseas webpages have been a little slow to load (presumably due to undersea cable damage and re-routing), but I haven't experienced any problems with Thai webpages. My True connection is stable and I am very satisfied with my D-Link integrated ADSL2+ modem and wireless router.

[MaxLee]

No Internet in my house for 3 days now. I cannot connect. I called the True Company two days ago and all they told me is to set up a new connection and the same old advice, taking the Lan cable out and stuff like that,... nothing helped They wanted to send a technician, but the thing is that weekdays I have no time and in addition to that I have Final exams going on for the next two weeks.

Yesterday I talked to a fellow student of mine who apparently had the same problem. He told me that the technicians cannot solve the problems anyway and they told him there was something wrong with his ADSL modem device although there actually wasn't....

So in other words, if I would hire a technician, it wouldn't help anything to me, because they would tell me the same thing as they did to my fellow. and furthermore, my aunt told me that her friend seems to have a similar problem with TRUE, unable to connect to the INternet.....

.... what the hel_l is going on in Thailand???? Some kind of joke???? The company is just too stupid to solve the problem, it's simple as that.... I assume Thailand just doesn't have enough Network space like in developed countries. And all those companies like TRUE are just trying to find excuses to a problem that they cannot solve and rob the customers off their money...

Edited September 19, 2007 by MaxLee

[nilster]

---Offtopic---

 I'm doing the test without torrents running, although when I have torrents running at close to 100kps the download test still says 0kps.

Does torrents works with True? Those doesnt work in my hostels network and I thought that torrents is banned in whole Thailand..

[retiredusn]

BTW, the remaining cables are overloaded, so everyone can expect degraded performance on all international services for the next week or 2. And before you gripe about how bad the service in Thailand is, remember that the last time this happened, international service was almost completely severed. They have made substantial improvement over the last year, and the continued granting of more type III IIG licenses in Thailand by the NTC promises to continue improving services. It takes time to overcome 10 years of neglect by an incompetent monopoly.

I haven't experienced any improvements at all.... right now it happens again,... every few minutes disconnected,... what the hel_l????.....

Chanthaburi: no problems with tot works great

[chiang mai]

Same problems here in Phuket as described elsewhere so it does look like the problem is bigger than just a single exchange. It feels to me as though they keep resetting their servers although exactly what the problem might be I have no idea. From experience these things usually get resolved after two weeks at worst. Pleased to know I'm not alone however.

[MaxLee]

Same problems here in Phuket as described elsewhere so it does look like the problem is bigger than just a single exchange. It feels to me as though they keep resetting their servers although exactly what the problem might be I have no idea. From experience these things usually get resolved after two weeks at worst. Pleased to know I'm not alone however.

Well the thing in my modem is... all 4 lights and the ADSL Signal is on, but still it wouldn't connect to the Internet....