New Maxnet Indy User

[clokwise]

TOT told me that my max speed at my new house in Chiang Mai could be only 512/256, and True said they could only do 768/256. So I chose Maxnet who promised whatever speed I wanted.

Despite everyone's advice here, I selected the 2048/512 Indy package instead of the Premium 1024/512 which were roughly the same price. The service rep told me I could easily "upgrade" to Premium at any time, in fact she mentioned that most farang customers eventually do so. I selected the Indy package because I was previously a customer of Buddy in Bangkok and I figured Indy couldn't possibly be worse than Buddy, and besides, Buddy worked good enough for me most of the time. Well, turns out Indy makes Buddy look pretty darn good.

Maxnet Indy @ 2048/512 = Bittorrent is a complete failure, and VPN access to my stateside server is useless. Web pages load up just fine tho.

After a few minutes of accessing my VPN, the entire connection would hang, with the only solution being to reboot the router. This is a very consistent issue, as the connection is stable otherwise.

Out of curiosity I accessed the configuration pages of the Maxnet supplied SmartAX MT880 modem/router and discovered a couple things. First off, my physical connection to Maxnet is apparently only 1024/512, not 2048/512 as they claimed. This information comes from the connection status page of the modem, so I would presume it's correct. I will get on the phone with Maxnet tomorrow and see if they can rectify that.

I also discovered that their default router configuration, if tweaked a little, will give me close to full speed (1024kbps that is) torrents. The NAT setting needs to be changed from "NAPT" to "Redirect". Add a new config entry with your PC's IP address and the port # of your torrent program as the dest and local ports. Immediately after making this change my utorrent status changed to green and speeds picked up considerably. I have not tried it yet, but a similar line will probably also fix up my VPN. The bad news is that every time the router is rebooted, the NAT defaults back to NAPT, despite my saving the router config. Kinda weird.

Now I've just replaced their SmartAX router with an old Billion router I had laying around, and I get the exact same results.

Since 99.99% of their customers will never find out anyway, I wonder if this is standard procedure to provide a substandard ADSL link? Or could it be an honest mistake???

[ungcas]

TOT told me that my max speed at my new house in Chiang Mai could be only 512/256, and True said they could only do 768/256. So I chose Maxnet who promised whatever speed I wanted.

Despite everyone's advice here, I selected the 2048/512 Indy package instead of the Premium 1024/512 which were roughly the same price. The service rep told me I could easily "upgrade" to Premium at any time, in fact she mentioned that most farang customers eventually do so. I selected the Indy package because I was previously a customer of Buddy in Bangkok and I figured Indy couldn't possibly be worse than Buddy, and besides, Buddy worked good enough for me most of the time. Well, turns out Indy makes Buddy look pretty darn good.

Maxnet Indy @ 2048/512 = Bittorrent is a complete failure, and VPN access to my stateside server is useless. Web pages load up just fine tho.

After a few minutes of accessing my VPN, the entire connection would hang, with the only solution being to reboot the router. This is a very consistent issue, as the connection is stable otherwise.

Out of curiosity I accessed the configuration pages of the Maxnet supplied SmartAX MT880 modem/router and discovered a couple things. First off, my physical connection to Maxnet is apparently only 1024/512, not 2048/512 as they claimed. This information comes from the connection status page of the modem, so I would presume it's correct. I will get on the phone with Maxnet tomorrow and see if they can rectify that.

I also discovered that their default router configuration, if tweaked a little, will give me close to full speed (1024kbps that is) torrents. The NAT setting needs to be changed from "NAPT" to "Redirect". Add a new config entry with your PC's IP address and the port # of your torrent program as the dest and local ports. Immediately after making this change my utorrent status changed to green and speeds picked up considerably. I have not tried it yet, but a similar line will probably also fix up my VPN. The bad news is that every time the router is rebooted, the NAT defaults back to NAPT, despite my saving the router config. Kinda weird.

Now I've just replaced their SmartAX router with an old Billion router I had laying around, and I get the exact same results.

Since 99.99% of their customers will never find out anyway, I wonder if this is standard procedure to provide a substandard ADSL link? Or could it be an honest mistake???

Your ADSL connection depends on how far you are located an the quality of the lines. When I was in Canada I signed up for a 1 Meg ADSL when it first came available, But due to the poor phone lines in my house I was only able to connect at 256K.

If you are paying for 2Mbit then u should definately give them a call. If it is a connection problem, no point paying for what you can't get.

As for the router, it should not lose settings if you simply reboot the router, only when you do a hard reset. Maybe make sure you are actually applying the changed settings to the router before you log out, or see if there is a firmware update that will correct this problem.