Chinese Customer Service Agent

[centraljob]

Roles & Responsibilities:-

· Assist customers with inquiries about their reservations by telephone, e-mail, and online chat in Chinese.

· Provide assistance to our Reservations Department by sourcing alternative accommodation when a customer’s first choice is unavailable

· Coordinate with hotels

· Handle Chinese customer complaints quickly and effectively

· Accept multiple chats when required

· Up sell hotels and increase conversions for booking requests

· Assist customers in our English site should our Chinese website not have sufficient information

· Able to work under pressure, is responsible and self-motivated

· Coordinate and follow up with Credit and Reservations Department on a daily basis

· Must have flexible working hours

Qualifications & Skills:-

• Minimum 1 year experience in customer service and or travel-related field
  
• Bachelor’s degree in any field
  
• Excellent written and spoken Chinese (Mandarin but able to read both simplified / traditional Chinese) with a good command of written and spoken English
  
• Able to communicate in Cantonese will be an avantage.
  
• Proficient with Windows, Internet, and Microsoft Office
  
• Applicants must be Thai / Chinese nationals (Male/Female)
  
• Must be able to type in Chinese and have typing speed of minimum 35 wpm (Chinese and English)
  
• Able to multi task and have a pleasant phone manner
  

Personality or Traits:-

• Service minded
  
• Quick Learner
  
• Tolerance, patience
  

Please reply with a detailed resume (CV) in English, introductory letter in English and your own native language, expected salary and recent photograph to my PM