centraljob Posted July 4, 2008 Share Posted July 4, 2008 Roles & Responsibilities:- · Assist customers with inquiries about their reservations by telephone, e-mail, and online chat in Chinese. · Provide assistance to our Reservations Department by sourcing alternative accommodation when a customer’s first choice is unavailable · Coordinate with hotels · Handle Chinese customer complaints quickly and effectively · Accept multiple chats when required · Up sell hotels and increase conversions for booking requests · Assist customers in our English site should our Chinese website not have sufficient information · Able to work under pressure, is responsible and self-motivated · Coordinate and follow up with Credit and Reservations Department on a daily basis · Must have flexible working hours Qualifications & Skills:- Minimum 1 year experience in customer service and or travel-related field Bachelor’s degree in any field Excellent written and spoken Chinese (Mandarin but able to read both simplified / traditional Chinese) with a good command of written and spoken English Able to communicate in Cantonese will be an avantage. Proficient with Windows, Internet, and Microsoft Office Applicants must be Thai / Chinese nationals (Male/Female) Must be able to type in Chinese and have typing speed of minimum 35 wpm (Chinese and English) Able to multi task and have a pleasant phone manner Personality or Traits:- Service minded Quick Learner Tolerance, patience Please reply with a detailed resume (CV) in English, introductory letter in English and your own native language, expected salary and recent photograph to my PM Link to comment Share on other sites More sharing options...
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