The "white stuff" on the cocoa trees was probably mealy bugs or powdery mildew. Either/both are easy to control and certainly it was horrible advise to unnecessarily cut them down.
Bad idea in my opinion. You may get a chemical treatment recommendation because that is what they are obligated to sell and that is the only thing they know. The shop will not likely know the importance of the cultural factors, growing condtions, soil and water management that are all-important for building plant health and natural resistance to pests and diseases.
Not stupid.
It's way early to do anything except to wait for the form to arrive.
An exception might be if you are unable to receive any mail for whatever reason.
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