How To Get Things Done Right

[kudroz]

I bought a new 2008 Honda Accord a few months ago and I'm having all sort of problems. I've taken the car into service several times, but they are not doing things right. Rattles are coming back, they forgot a few screws when re-mounting my armrest, I'm still waiting for someone to show me how to connect my iPod to the car - which was the killer feature when I bought this car. I could try another dealership and hope for better luck, but this isn't the first time that I'm having issues in Thailand.

The service industry is not on par with what I'm used to back in the west. Perhaps I should not expect the same level of service because this is Thailand after all, but I would like to hear some tips or suggestions to get the best of it.

Back in the west I would probably resort into asking for a manager or yelling a little. But I don't think this would work in Thailand. Often the managers don't have any incentives to do something about the situation.

What to do to get things done right? How to get them to care and help you out?

[thithi]

This thread should be in the Car thingy forum, i think

[soundman]

Should have bought a Toyota to begin with. That was the real mistake, no one except yourself to blame.

On a serious note - I have nothing but good things to say about the local Toyota service centre. Very professional - at the top of their game.

[JAS21]

I bought a new 2008 Honda Accord a few months ago and I'm having all sort of problems. I've taken the car into service several times, but they are not doing things right. Rattles are coming back, they forgot a few screws when re-mounting my armrest, I'm still waiting for someone to show me how to connect my iPod to the car - which was the killer feature when I bought this car. I could try another dealership and hope for better luck, but this isn't the first time that I'm having issues in Thailand.

The service industry is not on par with what I'm used to back in the west. Perhaps I should not expect the same level of service because this is Thailand after all, but I would like to hear some tips or suggestions to get the best of it.

Back in the west I would probably resort into asking for a manager or yelling a little. But I don't think this would work in Thailand. Often the managers don't have any incentives to do something about the situation.

What to do to get things done right? How to get them to care and help you out?

I've had the same problem with BMW, due to a spillage, of fish water, the front carpet had to come out. It was an insurance claim. Also some routine maintence required. Five times I went to the garage to see how things were progressing. One time they had cleaned the carpet and it was drying in the sun. I sniffed it and could still smell fish...my wife told the guy..he said..sorry mate I smoke so cant smell. Went to see my car..it was covered in bird mess. Opened the car and the fish smell was terrible. My wife transulated to the service manager my thoughts...He agreed to personally supervise the work and asked for another chance and for me not to write to the dealer principle.

When I went to pick the car up it still smelled, anyway we have got rid of the smell with buckets of vinegar left in the car overnight and then coffee to absorbe that smell. Even so I found that the service book had not been completed...brake fluid change. then I had to wait more than twenty minutes to pay for some other small item. I will never set foot in that garage again...fortunately they have three branches...a letter is on its way to the dealer principle. For interest dealership is Europa Cars (Thonburi) in Kwaeng Bangplat. the other brances are better but traffic is bad in that area.

They just don't care and thai owners seem to accept such bad service.

It maybe the merc dealer next time,

[h90]

I bought a new 2008 Honda Accord a few months ago and I'm having all sort of problems. I've taken the car into service several times, but they are not doing things right. Rattles are coming back, they forgot a few screws when re-mounting my armrest, I'm still waiting for someone to show me how to connect my iPod to the car - which was the killer feature when I bought this car. I could try another dealership and hope for better luck, but this isn't the first time that I'm having issues in Thailand.

The service industry is not on par with what I'm used to back in the west. Perhaps I should not expect the same level of service because this is Thailand after all, but I would like to hear some tips or suggestions to get the best of it.

Back in the west I would probably resort into asking for a manager or yelling a little. But I don't think this would work in Thailand. Often the managers don't have any incentives to do something about the situation.

What to do to get things done right? How to get them to care and help you out?

I've had the same problem with BMW, due to a spillage, of fish water, the front carpet had to come out. It was an insurance claim. Also some routine maintence required. Five times I went to the garage to see how things were progressing. One time they had cleaned the carpet and it was drying in the sun. I sniffed it and could still smell fish...my wife told the guy..he said..sorry mate I smoke so cant smell. Went to see my car..it was covered in bird mess. Opened the car and the fish smell was terrible. My wife transulated to the service manager my thoughts...He agreed to personally supervise the work and asked for another chance and for me not to write to the dealer principle.

When I went to pick the car up it still smelled, anyway we have got rid of the smell with buckets of vinegar left in the car overnight and then coffee to absorbe that smell. Even so I found that the service book had not been completed...brake fluid change. then I had to wait more than twenty minutes to pay for some other small item. I will never set foot in that garage again...fortunately they have three branches...a letter is on its way to the dealer principle. For interest dealership is Europa Cars (Thonburi) in Kwaeng Bangplat. the other brances are better but traffic is bad in that area.

They just don't care and thai owners seem to accept such bad service.

It maybe the merc dealer next time,

My southern Thai, half chinese wife is first extreme patience and also gives a big tip for good work, but when it is too much she is shouting loud and telling that everyone are cheater faker idiots and a couple of different animals who are a shame for the country and a reason why Thailand will never develop.

That helps sometimes. Last time I saw it, was when she was upset with a 40.000 Baht bill from the revenue department. (on the phone). Than the revenue department told "OK how about 4.000 Baht".

I don't get the point, when it is time for friendly and when it is time for shouting in Thailand....(I never shout, neither in Thailand nor in Europe)

[Thaising]

I bought a new 2008 Honda Accord a few months ago and I'm having all sort of problems. I've taken the car into service several times, but they are not doing things right. Rattles are coming back, they forgot a few screws when re-mounting my armrest, I'm still waiting for someone to show me how to connect my iPod to the car - which was the killer feature when I bought this car. I could try another dealership and hope for better luck, but this isn't the first time that I'm having issues in Thailand.

The service industry is not on par with what I'm used to back in the west. Perhaps I should not expect the same level of service because this is Thailand after all, but I would like to hear some tips or suggestions to get the best of it.

Back in the west I would probably resort into asking for a manager or yelling a little. But I don't think this would work in Thailand. Often the managers don't have any incentives to do something about the situation.

What to do to get things done right? How to get them to care and help you out?

Report your grievance with Office of the Consumer Protection Board of Thailand. The Office of the Consumer Protection Board (OCPB) is a government agency attached to the Office of the Prime Minister. There is a Board called the ‘Consumer Protection Board’, of which the Prime Minister is the chairman and the Secretary-General of the Consumer Protection Board is a member and secretary. Its main duties are to handle complaints received from consumers and institute legal proceedings when an infringement of consumer rights is recognised. OCPB covers three major areas of consumer protection: consumer protection on advertising, consumer protection on labelling, and consumer protection in contract. In addition, any other consumer matters not fallen under specific law shall be also under OCPB's jurisdiction.

Building 20, Government House; Rachadamnoen Nok Avenue, DusitBangkok. 10300

Telephone:02 62 9 8258/59/60

Fax:02 629 8261

Email:[email protected]

Website: http://www.ocpb.go.th

[Dakhar]

I bought a new 2008 Honda Accord a few months ago and I'm having all sort of problems. I've taken the car into service several times, but they are not doing things right. Rattles are coming back, they forgot a few screws when re-mounting my armrest, I'm still waiting for someone to show me how to connect my iPod to the car - which was the killer feature when I bought this car. I could try another dealership and hope for better luck, but this isn't the first time that I'm having issues in Thailand.

The service industry is not on par with what I'm used to back in the west. Perhaps I should not expect the same level of service because this is Thailand after all, but I would like to hear some tips or suggestions to get the best of it.

Back in the west I would probably resort into asking for a manager or yelling a little. But I don't think this would work in Thailand. Often the managers don't have any incentives to do something about the situation.

What to do to get things done right? How to get them to care and help you out?

I've had the same problem with BMW, due to a spillage, of fish water, the front carpet had to come out. It was an insurance claim. Also some routine maintence required. Five times I went to the garage to see how things were progressing. One time they had cleaned the carpet and it was drying in the sun. I sniffed it and could still smell fish...my wife told the guy..he said..sorry mate I smoke so cant smell. Went to see my car..it was covered in bird mess. Opened the car and the fish smell was terrible. My wife transulated to the service manager my thoughts...He agreed to personally supervise the work and asked for another chance and for me not to write to the dealer principle.

When I went to pick the car up it still smelled, anyway we have got rid of the smell with buckets of vinegar left in the car overnight and then coffee to absorbe that smell. Even so I found that the service book had not been completed...brake fluid change. then I had to wait more than twenty minutes to pay for some other small item. I will never set foot in that garage again...fortunately they have three branches...a letter is on its way to the dealer principle. For interest dealership is Europa Cars (Thonburi) in Kwaeng Bangplat. the other brances are better but traffic is bad in that area.

They just don't care and thai owners seem to accept such bad service.

It maybe the merc dealer next time,

I ran my BMW off a 400 ft cliff, and the guys at the shop can not fix it just like new again.... who do I write a letter too?

[kartman]

I ran my BMW off a 400 ft cliff, and the guys at the shop can not fix it just like new again.... who do I write a letter too?

The airbag company they obviously failed to inflate and give you a "soft" landing.

[torrenova]

If you have a Thai missus then before you even contemplate involving her, you have to know her position and how she will react. Some women will more or less screw you over to agree some bullshit "fix" with the other Thai rather than have a full blown argument.

If someone speaks some half passable English then just wear them down. Threaten to sue them for wasting your time at gazillions of baht per hour. Get Head Office worldwide in on it ASAP. Do not, never give in to the bastards as they will just continue their shoddy crap service.

However, if someone had dropped a minor clanger and offers to make it 100% ok and they do, then praise them.

[yabaaaa]

I bought a new 2008 Honda Accord a few months ago and I'm having all sort of problems. I've taken the car into service several times, but they are not doing things right. Rattles are coming back, they forgot a few screws when re-mounting my armrest, I'm still waiting for someone to show me how to connect my iPod to the car - which was the killer feature when I bought this car. I could try another dealership and hope for better luck, but this isn't the first time that I'm having issues in Thailand.

The service industry is not on par with what I'm used to back in the west. Perhaps I should not expect the same level of service because this is Thailand after all, but I would like to hear some tips or suggestions to get the best of it.

Back in the west I would probably resort into asking for a manager or yelling a little. But I don't think this would work in Thailand. Often the managers don't have any incentives to do something about the situation.

What to do to get things done right? How to get them to care and help you out?

I've had the same problem with BMW, due to a spillage, of fish water, the front carpet had to come out. It was an insurance claim. Also some routine maintence required. Five times I went to the garage to see how things were progressing. One time they had cleaned the carpet and it was drying in the sun. I sniffed it and could still smell fish...my wife told the guy..he said..sorry mate I smoke so cant smell. Went to see my car..it was covered in bird mess. Opened the car and the fish smell was terrible. My wife transulated to the service manager my thoughts...He agreed to personally supervise the work and asked for another chance and for me not to write to the dealer principle.

When I went to pick the car up it still smelled, anyway we have got rid of the smell with buckets of vinegar left in the car overnight and then coffee to absorbe that smell. Even so I found that the service book had not been completed...brake fluid change. then I had to wait more than twenty minutes to pay for some other small item. I will never set foot in that garage again...fortunately they have three branches...a letter is on its way to the dealer principle. For interest dealership is Europa Cars (Thonburi) in Kwaeng Bangplat. the other brances are better but traffic is bad in that area.

They just don't care and thai owners seem to accept such bad service.

It maybe the merc dealer next time,

I ran my BMW off a 400 ft cliff, and the guys at the shop can not fix it just like new again.... who do I write a letter too?

"Message to self, do not drive over 400ft cliff" message ends

[Cuban]

...can not fix it just like new again.... who do I write a letter too?

Your specialist case worker at the psychiatric hospital you attend. Best to write in blue crayon - shows that you are of even temperament and will not lash out at people, often.

[Milo]

If you have a Thai missus then before you even contemplate involving her, you have to know her position and how she will react. Some women will more or less screw you over to agree some bullshit "fix" with the other Thai rather than have a full blown argument.

If someone speaks some half passable English then just wear them down. Threaten to sue them for wasting your time at gazillions of baht per hour. Get Head Office worldwide in on it ASAP. Do not, never give in to the bastards as they will just continue their shoddy crap service.

However, if someone had dropped a minor clanger and offers to make it 100% ok and they do, then praise them.

[Milo]

If you have a Thai missus then before you even contemplate involving her, you have to know her position and how she will react. Some women will more or less screw you over to agree some bullshit "fix" with the other Thai rather than have a full blown argument.

If someone speaks some half passable English then just wear them down. Threaten to sue them for wasting your time at gazillions of baht per hour. Get Head Office worldwide in on it ASAP. Do not, never give in to the bastards as they will just continue their shoddy crap service.

However, if someone had dropped a minor clanger and offers to make it 100% ok and they do, then praise them.

Too right, my missus won't hesitate to stick the f**ks into anybody for a poor job, yet so many mate's wives giving it the mai pen rai jai yen bit? So much so we get calls to sort out their problems. Only once though, cos then their mussus gets it in the neck for not standing up in the first place, LOL!

Personally think the nonconfrontational Thai way, and don't even question authority begets this attitude. Just how is your car dealer an authority figure? Seems the lower classes are meekest here, won't say boo to a goose?