kurnell Posted December 31, 2008 Share Posted December 31, 2008 I've read that there will be a new dept dealing with consumer complaints coming soon to Thailand. Anyone know of how to deal with companies that do not live up to what they advertise other than contacting a lawyer? Sort of like what the labour dept does for employees. Cheers Link to comment Share on other sites More sharing options...
Tywais Posted December 31, 2008 Share Posted December 31, 2008 I believe the Consumer Protection Board of Thailand has been around since 1997. Not sure if you mean something new is coming beyond this dept. Link to comment Share on other sites More sharing options...
Gravelrash Posted December 31, 2008 Share Posted December 31, 2008 I've read that there will be a new dept dealing with consumer complaints coming soon to Thailand. Anyone know of how to deal with companies that do not live up to what they advertise other than contacting a lawyer? Sort of like what the labour dept does for employees.Cheers I admire your optimism. Link to comment Share on other sites More sharing options...
kurnell Posted January 1, 2009 Author Share Posted January 1, 2009 Cool. Let's see how I go. Link to comment Share on other sites More sharing options...
kurnell Posted January 1, 2009 Author Share Posted January 1, 2009 Hmm, perhaps I need to call.... The following message to <[email protected]> was undeliverable. The reason for the problem: 5.1.0 - Unknown address error 554-'5.7.1 This message has been blocked because the HELO/EHLO domain is invalid.' Link to comment Share on other sites More sharing options...
OlRedEyes Posted January 1, 2009 Share Posted January 1, 2009 Please keep us entertained... um, I mean informed, on your frustr.. errr... progress Link to comment Share on other sites More sharing options...
kurnell Posted January 1, 2009 Author Share Posted January 1, 2009 I'm doing this for the benefit of those that will follow in my footsteps. Link to comment Share on other sites More sharing options...
mojaco Posted January 2, 2009 Share Posted January 2, 2009 I'm doing this for the benefit of those that will follow in my footsteps. Did a Google for http://www.consumersinternational.org and then selected Thailand as country of interest. Got two websites: http://www.ocpb.go.th/ and http://www.consumerthai.org/ Organisation Name:Office of the Consumer Protection Board of Thailand Member no:527 Joining date:15 Mar 1997 Region:Asia Pacific Address:Building 20, Government House; Rachadamnoen Nok Avenue, Dusit Bangkok 10300 Location:Thailand Telephone:+66 2 62 9 8258/59/60 Fax:+66 2 629 8261 Email:[email protected] Website: http://www.ocpb.go.th Main contact:Mrs Rasamee Vistaveth Position:Secretary General Description:The Office of the Consumer Protection Board (OCPB) is a government agency attached to the Office of the Prime Minister. There is a Board called the ‘Consumer Protection Board’, of which the Prime Minister is the chairman and the Secretary-General of the Consumer Protection Board is a member and secretary. Its main duties are to handle complaints received from consumers and institute legal proceedings when an infringement of consumer rights is recognised. OCPB covers three major areas of consumer protection: consumer protection on advertising, consumer protection on labelling, and consumer protection in contract. In addition, any other consumer matters not fallen under specific law shall be also under OCPB's jurisdiction. Operational Language:English Member Type:Government Type of Work:Campaigning and/or lobbying, Consumer Advice, Consumer Legislation, Dispute Resolution, Networking, Publishing, Research/Policy analysis, Other Current Campaigns:Consumer Education,Corporate Social Responsibility,Food Safety/Obesity,Legislation/Consumer Protection,Public Utilities,Standards ============================================= Organisation Name:Foundation for Consumers (FFC) (Executive) Member no:1964 Joining date:15 Mar 1997 Region:Asia Pacific Address:211/2 Soi Ngamwongwan 31; Ngamwongwan Road Nonthaburi 11000 Location:Thailand Telephone:+66 2 952 5060 / 5062 Fax:+66 2 580 9337 Email:[email protected] Website: http://www.consumerthai.org Main contact:Ms Saree Aongsomwang Position:Director Description:The Foundation for Consumers(FFC)was established in 1994 as a non-government and non-profit consumer organisation working directly with consumers to do policy and advocacy work. Originally, FFC started as a Coordinating Committee for Primary Health Care to coordinate health groups at the national level (1983). FFC is now the main leading consumer organisation in Thailand. It also helped to set up the Confederation of Consumer Organisations (CCOT), a non-governmental and non-profit network organisation comprised of 17 consumer organisations and groups around the country working on issues related to health, gender, agriculture, labour rights. FFC’s consumer magazine called "Smart Buyer Magazine" is an established bi-monthly magazine with more than 12,000 subscribers. FFC also established a Complaints and Legal Assistance Center in 1994 in conjunction with its Magazine. Relevant complaint cases are then relayed to the mass media, in particular through the weekly one hour television programme called " Consumers Assembly ". Operational Language:English Member Type:Full Member Link to comment Share on other sites More sharing options...
bruceboy Posted January 2, 2009 Share Posted January 2, 2009 Good luck with this problem. Link to comment Share on other sites More sharing options...
canadianmonkey Posted January 2, 2009 Share Posted January 2, 2009 i have to complain to someone about pizza company, they say they will give your money back if you're not satisfied or they take too long.. tried over a dozen time.. pizza taste like bullcrap, missing stuff or late delivery.. never even a credit. Link to comment Share on other sites More sharing options...
dumball Posted January 2, 2009 Share Posted January 2, 2009 SO , please tell me why you still patronise them , about a dozen reasons will be sufficient , not like Dominos in Canada EH ? Link to comment Share on other sites More sharing options...
su-b-doo Posted January 2, 2009 Share Posted January 2, 2009 I believe the Consumer Protection Board of Thailand has been around since 1997. Not sure if you mean something new is coming beyond this dept. Correct, but a complete waste of time, but to take any matter to court you must go through the several trips and sit like a lemon, while they discuss what they had for lunch, while picking their nose Link to comment Share on other sites More sharing options...
Ricardo Posted January 3, 2009 Share Posted January 3, 2009 I'm doing this for the benefit of those that will follow in my footsteps. I never knew that trolls walk in single-file ? You learn something new every day ! Link to comment Share on other sites More sharing options...
kurnell Posted January 4, 2009 Author Share Posted January 4, 2009 I'm doing this for the benefit of those that will follow in my footsteps. I never knew that trolls walk in single-file ? You learn something new every day ! So troll is it? Wanna try to back that up in person or are you another sad internet warrior? Link to comment Share on other sites More sharing options...
neverdie Posted February 24, 2009 Share Posted February 24, 2009 I'm doing this for the benefit of those that will follow in my footsteps. I never knew that trolls walk in single-file ? You learn something new every day ! So troll is it? Wanna try to back that up in person or are you another sad internet warrior? Just as I thought a couple of weeks ago when I read this ...looks like that pea heart won't back it up How did you go with sorting out your problem with the Consumer Protection Board, Kurnell ? Link to comment Share on other sites More sharing options...
H2oDunc Posted February 24, 2009 Share Posted February 24, 2009 i have to complain to someone about pizza company, they say they will give your money back if you're not satisfied or they take too long.. tried over a dozen time.. pizza taste like bullcrap, missing stuff or late delivery.. never even a credit. I'm not sure how to read this one? Either you have ordered over 12 pizzas and they have all been crap and you have tried each time to get your money back and failed? or you have tried to get your original pizza order money back over 12 times? If its the first then I have to ask WHY ???? After 1 time that would be it no more custom. If its the second then Jeez guy what's a pizza cost these days 300 400 baht ?????? is winding yourself up and spending time and effort to try to bring this company to boot and threatening violence on posters here worth 400 baht ????? This is Thailand unless you had not realised. They dont work to the same standards as back home. Just dont ever use them again and get on with your life. Its a waste of time! Link to comment Share on other sites More sharing options...
GungaDin Posted February 24, 2009 Share Posted February 24, 2009 The chimp is back in the zoo. Link to comment Share on other sites More sharing options...
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