Problems With Hp Pavillion Dv2315tx ? Am I The Only One?

[Koo82]

This particular model HP Pavillion dv2315tx Notebook PC sucks.

We bought one 18 months ago about 40,000 Baht with one year guarantee.

After 6 months, main board was damaged. So they fixed it for free. 8 months later, the main board crashed again. They now require another 35% of the total cost. Details are:

- main board 11,709 Baht

- fan 1,034 Baht

- labor charge 1,000 Baht

Plus 7%. Total repair cost 14,705 Baht.

After a lot of negotiations, they offered extension of guarantee for another 1 year and reduced the repair cost to 12,660 Baht. We won't want to risk knowing within that one year, the main board will dump us one more time (or 2). This is apparently factory defect but they don't come up with anything sensible.

We may just forget about it. If we pay 12,660 Baht to fix this crap, we'd better buy another brand for 16,000 Baht.

Anyone has the same problems? Or is it only us?

[Guest Reimar]

HP/Compaq and Sony has the most bad service in Thailand and even in most of the other part of the world!

Buy and Acer, which has the best service in Thailand, get a 3 extended Warranty (cost about 2.990.00 extra) and yopu get a good value for money hassle free!

Cheers.

[t.s]

this is VERY common with the HP's including mine. my mainboard has just cacked, it gives a series of beeps on boot and thats it black screen.

reports of this all over the internet, in the UK and north america HP has "enhanced" the warranty to cover this for an additional 2 years. that alas is not the case here.

[Koo82]

Thanks for your replies.

From what I've seen, digital cameras and laptops have their best lives for 3 years, so I don't expect them to last longer than 4/5 years. But 8 months after changing main board and that bloody main board is dead again is too much.

I have a tale for the acer we bought in 2005. The battery was dead so they changed the battery for free. But the laptop had some problems when the guarantee period finished (2 years I think). The shop who sold me asked me to bring to acer agent/distributor directly.

Acer asked me to pay 800 Baht for them to check what problems were, then if I had wanted to repair, they would have informed me how much extra. I didn't want that so I brought the laptop to where I bought it. The shop loaded everything (softwares, I guess) and scanned viruses for free and the laptop ran as usual. On other occasions I brought it to other shops and they charged 250 to 300 Baht for loading new.

On the window of the shop where I bought this acer, there was a notice they don't repair acer laptops unless we buy from them. My husband was like "What the f, I'll never buy another acer".

His current one is ASUS and one more for the son (I can't catch the brand). Don't get me started why the hel_l men like to buy garbage that much. Sure the latest model now will become garbage after 2 years. Why doesn't he use this acer until it really is dead?