Urgently Require! Customer Service - Spanish And Italian Speaking (1 Position)

[centraljob]

Agoda - Customer Service Specialist - Spanish and Italian speaking (1 position)

Roles & Responsibilities:-

· Assist customers with inquiries about their reservations by online chat mainly, telephone and e-mail in Spanish and Italian.

· Handle Spanish and Italian customer complaints quickly and effectively

· Accept multiple chats

· Up sell hotels and increase conversions for booking requests

· Able to work under pressure, responsible, self-motivated

· Coordinate with other departments on a daily basis

Qualifications & Skills:-

• Bachelor's degree in any field
  
• Excellent written and spoken Spanish and Italian, with a good command of written and spoken English.
  
• Proficient with Windows, Internet, and Microsoft Office .
  
• Typing speed: minimum 35 wpm (English)/excess of 50 wpm is a plus
  
• Able to multi task and have a pleasant phone / writing manner
  
• Experience in customer service and or travel-related field is an advantage
  

Personality or Traits:-

• Service minded
  
• Quick Learner with a dynamic personality
  
• Cool headed with a dynamic personality
  
• Serious and dedicated
  

Generous compensation includes good base salary, Visa & Work Permit and comprehensive medical insurance. Please reply with detailed resume (CV) and introductory letter in English ,Spanish and Italian, expected salary and recent photograph by PM

Edited March 14, 2009 by astral
Removal of e-mail addr as per forum rules - Astral