Maxnet Sudden Degredation Of Service In Pattaya

[VancouverBC]

For about 5 days now Maxnet is degradating.

They have been mostly very good for the last 4 months that I have been with them. I used to average 2000-3500 international on their 790 Indy plan. No difference between their "local" and "inter" rates to me.

But now?

300 kps interational and 3500 local....

What is going on? Why are they suddenly 10 times slower than they used to be? And they never used to cut but now they do.

Went to the office and they blame the cable on Soi Kohpai in South Pattaya, another pipe dream story I presume...

Anyone has had the same problem? Any damage to the infrastructure?

[anon25424354]

Hi Vancouver,

Yeah, I'm having a nightmare with MaxNet. Just posted the whole story on ThaiVisa.

Here's the scoop....

Hi there, I live just a little outside of Bangkok and I'm having some issues with MaxNet as well. I should have seen it coming. I registered for MaxNet on January 27, 2009 and according to the contract, installation is anywhere up to 15 days. So on February 16, the sub-contractors (tech) came to tell me that the landlines in front of my house was completely filled and that I would have to either chose one of these options: 1) Accept a 18 month contract; thus where the subcontractor will drag the landlines from the houses located 3 kilos back to my house. or 2) Per the sales rep; if I wait another 2 weeks (first week of March) they will expand the landlines in front of my house and in addition for the wait I will get a wireless router. Turns out, my sales rep never called me back to inform me of the status and the call center was just managed by a bunch of idiots; doesn't end there.... I have tried calling my sales rep many times and most of the time she doesn't answer, or answers once in a blue moon and apologizes because she was in a meeting. So by the time they installed my internet, it was March 31 (totally off from first week of March - which is what they promised). Oh! and the technician didn't have the wireless router to install for me because it was never part of the contract but a verbal promise, hence the sales said they ran out of the wireless router and I should get one in another week. Oh! and listen to this.... I got so pissed off when I heard this from my technician; he said that my wiring would be similar to my next door neighbor's wiring. That's when I learned that my neighbor who moved in his new house a month after me and registered for MaxNet 3 weeks after me got his installation done 1 week before me. There was no order what so ever. I think TT&T is totally unorganized and screwed everybody up. In addition, it's been 6 days since installation and I'm now having downtime problems. When I called the 1103 call center....I get the same treatment as you both. I call the call center... they reply "someone will call you back" it's been over 1 hour and still no one called. I call again, they reply " we got your call earlier and have passed it on to the technicians so some one will call you back. I think they just sit and listen to our complaints! I'm getting really fed up with TT&T that I'm thinking about complaining to the BBB (Better Business bureau) of Thailand. (Kaw-Saw-Baw). Plus, I've tried searching for the owners of TT&T and got nothing. They are very discreet about their privacy. But still they should have more information on their website as to who the Board of Dir's are etc. I feel as if I got conned. If anyone gets lucky and finds the names of the owners of TT&T please pass it on. I'm going to really file complaints. Also, send bad raps to the news and media about them.