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Lost/stolen Credit-cards - Who Do I Contact?


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Posted

Yesterday I had to assist some tourists whose bag had been stolen, and who needed to cancel their credit cards. Although I had some contact telephone numbers from the local English-language newspaper, all these publicised numbers were either out of service or connected me to the local massage shop :)

Does anyone have a list of up-to-date telephone numbers for Visa, Mastercard, Amex and Diners Club that can be contacted 24/7 for cancellation of stolen or lost credit-cards?

(I'm sure this topic was discussed previously on TV, but my search failed to locate the thread).

Thanks

Simon

Posted

Just go to any bank.

They may want a police report but all of them can give you the numbers if they cannot cancel them themselves.

Posted

Harry - thanks for your reply, but this occurred at 11pm last night. By the time the banks re-open the thieves will have done the well-known trick of buying mobile phones with the cards and then reselling them back to another phone shop to 'launder' the money.

I was working last night as a police volunteer and the 24/7 phone numbers do exist, but sadly the list in the police station was completely out of date

Simon

Posted

In the United States

For an emergency within the United States

call 1-800-MasterCard (1-800-627-8372).

Outside the United States

For countries not listed in our directory, you can call the following telephone number collect to the United States in the event of an emergency 1-636-722-7111.

Asia / Pacific

Thailand: 001-800-11-887-0663

visa

Visa Global Customer Assistance

Thailand

001-800-441-3485

THese are from the websitesfor the cards.

Posted

A little late now but it is always a good idea to make copies of you cards and drivers license and keep it somewhere safe, if a tourist

You will have the card numbers and the phone numbers right there.

I just can't figure out where "somewhere safe" is.

Posted

My wife just called the issuing bank (SCB and Kasikorn) and they blocked the cards right away (the perps had by that time it took to travel home ofcourse already gotten the cards eaten by the machine from trying to get the money out).

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