Having read many negative stories about Thai immigration officers, especially their attitude towards dual nationals, I thought I would like to relay a positive story.

My 19 year old step daughter has just traveled to Thailand on her own for the first time, arriving Wednesday afternoon. She will be staying with her elder brother, who has recently moved. When filling in the blue entry form (sorry, can't remember what it's called) she realised that she could not remember her brother's new address.

As he was waiting in arrivals to meet her, she tried phoning him, but either his phone was switched off or he was in a poor reception area because she was diverted straight to voicemail.

So, with some trepidation, she approached the immigration desk and explained the situation. The officer asked her if she could remember her brother's old address, and when she said she could told her to put that on the form!

He then looked at her Thai passport and asked her why there was no UK visa in it. She replied that she didn't need a UK visa as she had lived there for 10 years and had a British passport as well as a Thai one.

His response? He asked her what life was like in the UK, and if she enjoyed living there before putting an entry stamp in her Thai passport and waving her through.

They're like any other large organization, some are decent people and some let the power go to their heads.