Maxnet/3Bb Limiting Internet Access In Thailand

[trd]

Just to answer you about the VPN. All the issues were local as I was able to connect through GPRS.

[ManInSurat]

Changing my DNS as you suggested seems to have done the trick maninsurat. Thanks https OK. VPN OK.

Glad to hear it mate.

Can anyone else back up this DNS issue with relation to https? Maybe this could save a fair few people some headaches today!

Perhaps those that had been using True's DNS like me were unaware of some changes they had made recently or even if Maxnet/3BB are now becoming aware of us using other DNS services and taking action against it. (I'm not entriely sure if this is possible - maybe someone could also confirm this!)

I know this nearly lost me a fair few baht in business.

Back to the grindstone!

Edited August 19, 2010 by ManInSurat

[trd]

I'm not sure if changing the DNS solved the problem or whether coincidentally it was sorted by 3bb because I changed back again to "Obtain DNS automatically" as I had it before and my https and VPN were still OK. So the jury is out.

[ManInSurat]

Oh and lastly before I forget...

For those of you that do want to revert back to your old DNS settings or are not entirely sure how to go about it I'll write a little description about what to do here:

A quick way to check your DNS right now is like this-

Click the Start Button then the Run button. In the text box that pops up type "cmd" (without speechmarks). In the black command prompt box that appears type in the following "ipconfig /all" (w/o speechmarks) and you should have immediate access to the current DNS settings your computer is using.

You can "hardcode" your router to use any DNS you want, which is a standard function with all routers. If you go into your router's admin panel which is normally acessed by typing 192.168.1.1 in your browser address bar and then using "admin" (without speech marks) as login and also for the password. Once into the router find a link to the status of your router you should be able to see which DNS your router is currently using. If it's not your own ISP's DNS then for the moment you MAY want to consider changing it. Nealry all routers have the option for you to let the router allocate the DNS directly from your ISP. Choose this option if you have it.

There should also an area on your router you can navigate to which deals with all DNS data. As there are so many different routers out there I won't go into specific detail about models etc. The info is out there for your brand and model if you need to find it.

Alternatively you can also change the DNS setting in Windows. This is done by navigating to My Network Places > Network Connections, then right clicking on your LAN connection, clicking Properties then highlighting Internet Protocol (TCP/IP) clicking Properties and then manually changing the DNS there. There you will notice you can enter your own DNS or tell Windows to just use the current configuration of the router.

Please be aware that if you do choose to play with any router or windows settings you are doing so at your own risk and I don't want to be held liable for any hiccups that happen on your end!

Happy fiddling! (That sounded bad!)

Edited August 19, 2010 by ManInSurat

[ManInSurat]

I'm not sure if changing the DNS solved the problem or whether coincidentally it was sorted by 3bb because I changed back again to "Obtain DNS automatically" as I had it before and my https and VPN were still OK. So the jury is out.

I'm not 100% sure either if I am honest.

All I know that my https problems disappearing coincided exactly with when I changed my DNS back to Maxnet's own from True's.

What annoys me more is all this uncertainty about it and no place to get definitive answers.

If you're choosing the "Obtain DNS Automatically" option then Windows is just getting the DNS info from your router and using that for your LAN connection- which if you haven't played with your router at all will be Maxnet/3BB's own.

Oh well, hopefully some answers from other people may shed some light on the subject.

Frustrating isn't it?

[trd]

I'm not sure if changing the DNS solved the problem or whether coincidentally it was sorted by 3bb because I changed back again to "Obtain DNS automatically" as I had it before and my https and VPN were still OK. So the jury is out.

Frustrating isn't it?

Yes and what bugs me is that the customer service line (1530) isn't working. That usually means they have a serious problem, are being inundated with calls and have cut off the line so they can get a bit of peace and quiet. Terrific.

Edited August 19, 2010 by trd

[ManInSurat]

I'm not sure if changing the DNS solved the problem or whether coincidentally it was sorted by 3bb because I changed back again to "Obtain DNS automatically" as I had it before and my https and VPN were still OK. So the jury is out.

Frustrating isn't it?

Yes and what bugs me is that the customer service line (1530) isn't working. That usually means they have a serious problem, are being inundated with calls and have cut off the line so they can get a bit of peace and quiet. Terrific.

Just keep trying is all I can say really. My wife's daughter got through on 1530 immediately yesterday and after the call my connectivity problems straightened themselves out for a while until this morning.

If you're lucky enough to have a fluent Thai speaker in the vicinity who can really get your message across then I'd definitely use that option, because as you said they're probably having to deal with a massive influx of English only calls at the moment.

As already alluded to in this thread do not be surprised that if and when you do get through - in Thai or English - that terms like "https" and "DNS" won't go straight over their heads. Maybe you might get lucky - they do have some staff who do know the technologial aspect of their job. It is my opinion that these workers are retained largely for the Thai customer base, but that is just an opinion.

Edited August 19, 2010 by ManInSurat