Hardship Posting

[crusty]

I realise this should be under the Motor section but would first like to hear any advice TV members may have (like ask for Ms ........ she is the owners daughter). My Nissan Navarra has a 3 year 100K kms warranty and at two years and 45K kms. I have just had to renew my clutch for the third time. Head Office in Bangkok say the warranty is "up to how you drive the vehicle" which I agree if it refers to brakes, exhaust, muffler etc, but the engine and gear train are expected to last 150K kms on most vehicles. So now, have to embark on a trip to Bangkok to their headquarters if I hope to get any satisfaction for repair claims. It would be so much easier if Thailand had an R.A.C. or N.R.M.A. to refer to, but there is not so the crooks win again.

[screamingeagle]

Get a Harley, Crusty!!!!!

[Boater]

after working in the motor trade in the UK, and having a full knowledge of Warrenties issued by Ford and GM , a quick few questions,

1) as you milage is low, i presume you would of had a yearly service, was this carried out by the Nissian Garage, or a Nissan authorised Garage?

With regards to the warranty is "up to how you drive the vehicle" remark, this is very unproffesional of them to say this, warrently will cover everything apart from Wear and tear. ( or as an example changing gear with out using the clutch, or driving with the hand break on , which a techincian can tell )

But it all depends on the first questions, as if it wasnt serviced, or serviced by a local garage, you will have no luck in the warrenty

[Rooo]

Linking to Motoring forum.Someone there might have had the same problem & able to help.

[jdinasia]

after working in the motor trade in the UK, and having a full knowledge of Warrenties issued by Ford and GM , a quick few questions,

1) as you milage is low, i presume you would of had a yearly service, was this carried out by the Nissian Garage, or a Nissan authorised Garage?

With regards to the warranty is "up to how you drive the vehicle" remark, this is very unproffesional of them to say this, warrently will cover everything apart from Wear and tear. ( or as an example changing gear with out using the clutch, or driving with the hand break on , which a techincian can tell )

But it all depends on the first questions, as if it wasnt serviced, or serviced by a local garage, you will have no luck in the warrenty

one foot resting on the clutch will cause issues as well .... Replacing the clutch twice seems excessive unless it is a driver problem.

[MoonRiverOasis]

I've noticed several posts from you over the past few days in reference to your clutch woes.. Things is, I've not once seen another poster complaining of such issues with the Nissan Navara over the years, and I know that there's plenty of them here.

So that raises the question of just why have you gone through so many clutches in such a shart amount of miles? If it were only one clutch I'd buy that it may have been defective, but the chances of multiple replacement clutches also being defective are quite slim.

With > 400Nm of torque on tap, it's really not that hard to kill a clutch with a misused left pedal. Are you sure you're not riding the clutch? Or, perhaps you have a friend or family member that borrows the truck from time to time?

[Spoonman]

As I mentioned in your other thread, this hunger for clutches is not considered normal for the Navara as there is rarely any mention of it.

So you either purchased a lemon or your driving style is the cause.

You also chose to not use Nissan to replace the clutch the second time so I think its fair for them to refuse.

For what its worth clutches are generally not included in warranty claims as they are servicable item due to wear and tear beyond the control of the company (first one dead in 35k I can understand they replaced) but the second lasted 10k.......there is a pattern forming any the only common denominator is the driver.

Your first one they replaced, Lucky you dont own a Ranger.

"Clutch has slipped so took it to Ford to have it looked at. They have informed me that the clutch plate has been totally worn out. This vehicle was purchased new in July 2008 and has covered just over 41000Klm's, has never done a hard days work in its short life. Ford will not cover the clutch under warranty due to wear and tear.

Ford will how ever replace the Dual mass flywheel as this has failed and will cover the cost of labour as well. I therefore have to pay for clutch plate and pressure plate. Ford's warranty is somewhat very vague. I have towed our caravan twice with this vehicle with a total of around 3000K's.

So buyer beware don’t buy a Ranger if you want to use it as a 4 wheel drive or tow with it because of its 3000Kg towing capacity.

========== REPLY ==========

I too have a 2008 Ranger and have had the same trouble. Ford will not accept liability, and I have been forced to contact consumer affairs. Can you please give me some advice on handling my complaint with Ford. I will let you know that my Ford has only done 36,000 K's and about 1000 k's of towing, if that.

Regards

POSTED BY: JACKY BRAILSFORD - MELBOURNE, VIC - AUS 18 SEP 2010

========== REPLY ==========

My PJ 08 Ranger clutch just let go last Thursday 74,000kms. The clutch, flywheel and sensor all are destroyed and presently they won’t replace any of them under warranty. Using the wear and tear excuse. 3,000 dollars quoted for replacement parts. You can stick the dual mass flywheel up your ****, obviously a flawed design and putting the blame on me for driving a 4wd too hard ****!

[Boater]

after working in the motor trade in the UK, and having a full knowledge of Warrenties issued by Ford and GM , a quick few questions,

1) as you milage is low, i presume you would of had a yearly service, was this carried out by the Nissian Garage, or a Nissan authorised Garage?

With regards to the warranty is "up to how you drive the vehicle" remark, this is very unproffesional of them to say this, warrently will cover everything apart from Wear and tear. ( or as an example changing gear with out using the clutch, or driving with the hand break on , which a techincian can tell )

But it all depends on the first questions, as if it wasnt serviced, or serviced by a local garage, you will have no luck in the warrenty

one foot resting on the clutch will cause issues as well .... Replacing the clutch twice seems excessive unless it is a driver problem.

or a recall problem , you would be amazed how many cars in the uk are recalled though tiny tiny errors that need to be changed, but are regularly over looked here

[KTD]

Get a Harley, Crusty!!!!!

agreed!

[crusty]

after working in the motor trade in the UK, and having a full knowledge of Warrenties issued by Ford and GM , a quick few questions,

1) as you milage is low, i presume you would of had a yearly service, was this carried out by the Nissian Garage, or a Nissan authorised Garage?

With regards to the warranty is "up to how you drive the vehicle" remark, this is very unproffesional of them to say this, warrently will cover everything apart from Wear and tear. ( or as an example changing gear with out using the clutch, or driving with the hand break on , which a techincian can tell )

But it all depends on the first questions, as if it wasnt serviced, or serviced by a local garage, you will have no luck in the warrenty

one foot resting on the clutch will cause issues as well .... Replacing the clutch twice seems excessive unless it is a driver problem.

I think I found the problem. With my Mazda 2.9 litre with no turbo, the truck had more grunt being a larger volume engine (more thirsty) and I had 5 years trouble free driving off road. The Navarra has a 2.5 litre and relies on high revs turbo to get through the hard stuff... not good. Turbo is good on a normal road but not the way to go climbing mountains.

[Spoonman]

I think I found the problem. With my Mazda 2.9 litre with no turbo, the truck had more grunt being a larger volume engine (more thirsty) and I had 5 years trouble free driving off road. The Navarra has a 2.5 litre and relies on high revs turbo to get through the hard stuff... not good. Turbo is good on a normal road but not the way to go climbing mountains.

So in a nutshell the issue has everything to do with the driver and not vehicle as most have suggested all along.

[MoonRiverOasis]

I think I found the problem. With my Mazda 2.9 litre with no turbo, the truck had more grunt being a larger volume engine (more thirsty) and I had 5 years trouble free driving off road. The Navarra has a 2.5 litre and relies on high revs turbo to get through the hard stuff... not good. Turbo is good on a normal road but not the way to go climbing mountains.

If you need to do serious off-roading, you really want a torque converter Auto, not a manual (or a DSG for that matter). When in a situation where you need plenty of torque (stuck in mud/rut, stopped on a steep grade etc), you need to get the revs up to peak torque while still slow/stationary. The only way to do that is using gearbox slip. When AT's slip it's just some viscous fluid getting hotter, and that's managable. When MT's slip, it's actual friction surfaces burning/deteriorating...

Replacing AT fluid is a whole lot cheaper and faster than replacing a burnt clutch