Customer Support Representatives

[joepublic]

Customer Support Representatives (2 positions)

We are looking for Native English Speakers who have a pleasant personality and strong customer relations skills to provide customer support for a mobile software company. You will be providing technical support, by phone, email and live chat, to customers in the USA and Europe. We provide a 24 hour response time, so you need to be able to work rotating weekend and evening and night shifts and holidays on a regular basis. You will be expected to update user manuals and also do some user testing as well.

Job Requirements

• Native English Speakers Only (U.S., Canadian or British)

• Bachelor’s Degree (any field)

• Able to solve simple technical problems

• Comfortable with mobile software

• Able To Work Night Shifts

• Patient, understanding and calm attitude when dealing with customers

• Interacting with development teams to make sure customers are happy

This job is ideal for EFL teachers who want to do something more challenging and have the opportunity for advancement with a growing company. Starting salary is negotiable, but is at least 40,000 baht per month.

Benefits include visa assistance, a work permit, and health, life and disability insurance upon the completion of probation, as well as voluntary participation in a provident retirement fund. This company is conveniently located in Bangkok near the Phaya Thai BTS station.

To apply, please PM the company, attaching your CV, a writing sample and a recent photograph. Only applicants born and raised in the U.S., Canada, or U.K. will be considered for the position.

Contract or Full Time position available - PM ASAP