Agree that one must be very carefull about the Thai defamation laws that favor the local businesses. However, and this is a big however. One can talk to hotel management and tell them what you will do when you return to the UK. Compalints to Booking.com, Agoda, visa, matercard, etc. Thai defamation laws are not going to help a hotel that is reliant on foreign tourists. I had a similar problem in Turkey. As soon as the vendor got wind that I was in contact with visa and I was going for his livleyhood, i got an immediate refund in 20 minutes.
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