Cannot See Screen

[Kringle]

Have a friend with an Acer Aspire 1300 model# ET2S. She runs windowsxp home edition. She can turn it on and use it with an external monitor but cannot use it with the original screen. I took a quick look at it and when it was first turned on, you could see a bit of the screen but then it was just blank and sometimes just a white screen. She says that it works just fine using another monitor and nothing else malfunctions.

Do any of you have any idea of what might be wrong or have any of you experienced this before. If so, what is wrong and how much was it to fix. Where can she take this to get it fixed?

Thanks for any help.

Cheers,

Kringle

[bonsaimax]

I'm no guru, but try pressing the "Fn" key + the key with the "monitor" on it.

[Pomthai]

Sounds to me like the back light for the lcd has failed. Try it on its own (ie without external monitor) in direct sunlight at different angles. If you can see the display faintly then, the backlight is almost definately the cause. Should be fairly straight forward to have replaced.

Hope this helps.

[Kringle]

Bonsaimax, I don't have the laptop in hand so will check with her on that.

Pomthai, Thanks for the info on that and will check about that also. Do you have any idea of what it would cost for this and where I could get this done?

thanks,

Kringle

[Pattayatony]

Bonsaimax, I don't have the laptop in hand so will check with her on that.

Pomthai, Thanks for the info on that and will check about that also. Do you have any idea of what it would cost for this and where I could get this done?

thanks,

Kringle

<{POST_SNAPBACK}>

Hi Chris, I have the same problem with a NEC lap top I have here. I took it to Global Solutions in Panthip and they told me about 8 to 10,000B to fix it. I sent it back to NEC 3 times for the same problem while it was still under warrenty. They tell me its a common problem with NEC. So you guessed it NO more NEC for me.

[monty]

Have a NEC as well with a failed screen, seems the flat ribbon cable connecting the screen to the videocard is the week point.

Can't find a replacement either since the model is a few years old...

[Pink Mist]

The connection to screen is a problem with acers(it seems) I have had mine into the shop already and is less than 1 year old

[palm]

There is a modern-looking ACER Service Centre building on Rama III road, right next to the Riverfront Residence. I've not been into the building but passed it a few times. It has a huge Acer sign on it so you can't miss it. Riverfront Residence is part of a 6 (?) tall tower complex near the waterfront.

[Kringle]

Bronco, what did it cost you to get it fixed?

Thanks to all for the info.

[jaidam]

This is a true story from the 'Word Perfect Helpline', which was transcribed from a recording monitoring the customer care department. Needless to say the Help desk employee was fired; however, he/she is currently Suing the Word Perfect organization for "Termination without Cause."

Actual dialogue of a former Word Perfect Customer Support employee (now

I know why they record these conversations)!

"Ridge Hall computer assistance; may I help you"

"Yes, well, I'm having trouble with WordPerfect."

"What sort of trouble?"

"Well, I was just typing along, and all of a sudden the words went away."

"Went away?"

"They disappeared."

"H mm. So what does your screen look like now?"

"Nothing."

"Nothing?"

"It's blank; it won't accept anything when I type."

"Are you still in WordPerfect, or did you get out?"

"How do I tell?"

"Can you see the C: prompt on the screen?"

"What's a sea-prompt?"

"Never mind, can you move your cursor around the screen?"

"There isn't any cursor: I told you, it won't accept anything I type."

"Does your monitor have a power indicator?"

"What's a monitor?"

"It's the thing with the screen on it that looks like a TV. Does it Have a little light that tells you when it's on?"

"I don't know."

"Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that?"

"Yes, I think so."

"Great. Follow the cord to the plug, and tell me if it's plugged into the wall."

"Yes, it is."

"When you were behind the monitor, did you notice that there were two

cables plugged into the back of it, not just one?"

"No."

'Well, there are. I need you to look back there again and find the other cable."

"Okay, here it is."

"Follow it for me, and tell me if it's plugged securely into the back of your computer."

"I can't reach."

"Uh huh. Well, can you see if it is?"

"No."

"Even if you maybe put your knee on something and lean way over?"

"Oh, it's not because I don't have the right angle- it's because it's dark."

"Dark?"

"Yes, the office light is off, and the only light I have is coming in from the window."

"Well, turn on the office light then."

"I can't."

"No? Why not?"

"Because there's a power failure."

"A power.. .A power failure? Aha! Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff your computer came in?"

"Well, yes, I keep them in the closet."

"Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from."

"Really? Is it that bad?"

"Yes, I'm afraid it is."

"Well, all right then, I suppose. What do I tell them?"

"Tell them you're too f*****g stupid to own a computer."