elnagtegaal Posted July 13, 2011 Share Posted July 13, 2011 Hi, 3 years ago we gone in our new villa. A month ago I saw some small cracks in my basin what was irritating me. (my wife not :-) ) So I contacted Kohler in Thailand about the problem and told them that I thought it wasnt normal in such a short time. Directly a mail back and asked for some pictures. Result a brandnew replacement without any questions no need of showing a receipt just replaced. So this company is serious. Link to comment Share on other sites More sharing options...
grin Posted July 13, 2011 Share Posted July 13, 2011 Good to hear as all of our toilets and sinks are Kohler. Did you contact them by email or by phone? Did a local representative make the replacement? Thanks for the info. Link to comment Share on other sites More sharing options...
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