Computer Problem

[kenny999]

My friend the Policeman has just come to me about his computer, it will not start correctly, a black screen appears with the options:

Safe mode

Safe mode with networking

safe mode with command prompt

start windows normally

I have tried the start windows normally a few times but it just goes back to the black screen, is this something I can sort out for him with advice or is it a shop job.

Edited January 3, 2012 by kenny999

[stevenl]

Try Safe Mode. If all ok it will start normally again next time. If not, get expert advice.

[Lite Beer]

Moved to the Computer forum where you should get more help.

[kenny999]

Try Safe Mode. If all ok it will start normally again next time. If not, get expert advice.

Cheers mate I tried entering safe mode, the screen turned into a mass of letters and numbers, it then goes back to a light blue screen with other options, he is going to return the comp as it is under warrenty.

[Lannig]

My friend the Policeman has just come to me about his computer (...)

Always good to have policemen as friends in Thailand... just in case

I remember spending an afternoon at a local police station trying to fix their virus-loaded computers there. Too much leisure-oriented usage taking place I guess. They once very politely asked me to come because they couldn't play VCDs during guards anymore. After I had replaced the drive, I asked for a VCD to test my repair. One of them walked to a locked cupboard and came back holding a disc of a kind that... ahem... you guess it. TiT.

[ozymandious]

sounds like the HD has a bad error preventing it form booting properly.

Do you have a windows disk? preferbabbly the same as the OS that the machine is currently running?

Or can you get you hands on a windows disk?

Boot form the disk and run diognostics