ripstanley Posted May 10, 2013 Share Posted May 10, 2013 When I try to attach photos to emails I get a message that the internet has stopped working. The following problem appears ProblemEvent Name: APPCRASH Application Name: IEXPLORE.EXE Application Version: 10.0.9200.16537 Application Timestamp: 512347f7 Fault Module Name: MSHTML.dll Fault Module Version: 10.0.9200.16540 Fault Module Timestamp: 5125ef5c Exception Code: c0000005 Exception Offset: 009c21a7 OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 3081 Additional Information 1: a7aa Additional Information 2: a7aa91f17ea749d42a4de3b390fa5b3d Additional Information 3: a7aa Additional Information 4: a7aa91f17ea749d42a4de3b390fa5b3d Can someone let me know how to get rid of this problem. I tried to uninstall MSHTML.dll but could not find it when I go into uninstall programs. I have found it on the computer but do not know what to do next. My computer skills are limited Any help would be appreciated. Link to comment Share on other sites More sharing options...
AhFarangJa Posted May 10, 2013 Share Posted May 10, 2013 I am no expert by far, but have you tried right clicking on the picture itself and select send to then click on mail recepient, this worked for me once when I had problems sending attachments. Link to comment Share on other sites More sharing options...
Sayonarax Posted May 10, 2013 Share Posted May 10, 2013 Stop using Internet Explorer for a start Download FireFox or Chrome. Update Sun Java program and Adobe Flash programs. Reboot your system to clear caches 2 Link to comment Share on other sites More sharing options...
hml367 Posted May 10, 2013 Share Posted May 10, 2013 (edited) To the OP: You can try to look here: http://pcsupport.about.com/od/findbyerrormessage/a/mshtml-dll-not-found-missing-error.htm Look at number 7 in the list which has to do with running System File Checker. When things get installed on Windows they often change .dll files. Sometimes this can cause a problem. I have had good luck through the years with SFC - not always, but the majority of times it has helped. I have used IE for many years and it has worked well for me. I have used others and I have always come back to IE. You can also find a lot of answers at http://answers.microsoft.com/en-us . MSPain Edited May 10, 2013 by hml367 Link to comment Share on other sites More sharing options...
stormstereo Posted May 10, 2013 Share Posted May 10, 2013 I totally agree with Sayonarax. Use Chrome, do everything he says and you'll be fine. I believe chrome will ask you if you want to import all your bookmarks from IE, when you install. Then you'll be all good to go. If not, it's easy to export and then import them. Best of luck. Link to comment Share on other sites More sharing options...
ripstanley Posted May 10, 2013 Author Share Posted May 10, 2013 Thanks for your replies. I will let you know how I end up. Link to comment Share on other sites More sharing options...
AhFarangJa Posted May 10, 2013 Share Posted May 10, 2013 Stop using Internet Explorer for a start Download FireFox or Chrome. Update Sun Java program and Adobe Flash programs. Reboot your system to clear caches I fully agree, stop using IE. when IE9 came out I had many problems and the silence from microsoft was deafening. Link to comment Share on other sites More sharing options...
ripstanley Posted May 10, 2013 Author Share Posted May 10, 2013 I used Firefox and could attach the photos. I tried to download Chrome but only got a mixture of Thai and English. I gave it a miss. Thanks again for your assistance Link to comment Share on other sites More sharing options...
aarn Posted May 11, 2013 Share Posted May 11, 2013 Another tip is to reduce the file size of the photos, especially if you have slow www. Rclick on a photo and check 'properties'. Unless you are emailing superdetailed stuff, 120kB max is enough for happy snaps. If using windows, to reduce photo size Rclick, 'Open with' use Paint, there are options in there reduce by 5-95%. A 1M photo should reduce to ~ 100kbif you request reduction by 40% (mystery to me why it doesn't reduce to exactly 40%, or (.4 x .4) = 16%, of original size. AA Link to comment Share on other sites More sharing options...
Sayonarax Posted May 11, 2013 Share Posted May 11, 2013 I used Firefox and could attach the photos. I tried to download Chrome but only got a mixture of Thai and English. I gave it a miss. Thanks again for your assistance Google use your geo-location and will automatically redirect you to a Thai version. To avoid this just go to Google.com and search "chrome english". Link to comment Share on other sites More sharing options...
transam Posted May 11, 2013 Share Posted May 11, 2013 Open a gmail account. Download (Google) Picasa3. Job done. 1 Link to comment Share on other sites More sharing options...
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