Always book direct with the airline . Agencies are a minefield with good and bad as I found out with a stressful event . I had sometimes used an agency to book my flights without problems . Then I booked a return flight for 2 to Thailand with an agency based in India but showing a UK address and the agents calling themselves with English names . I paid by credit card and when I looked at my account the agency had taken an additional 500 pounds . Strangely there had been no call from the cc company for verification or to confirm the payment . The booking was made around midnight in the UK in an emergency as a family member was very ill and a quick visit had to be made . At that time of night the cc companies call canter was based in India too .In the following days , I made several calls to the agency and was passed around to various so called offices . It was only when I told my cc company that I was going to get the UK police fraud office involved that things started to happen and I got reimbursed about 1 week later and no compensation . Then followed a pathetic , apologetic email from the flight agency with a load of B/S . Agencies often have lower fares because they often do not include checked baggage or in flight meals etc and sometimes they will change your flight times and even increase the fare . I suggest that a Google review on the company , is the sensible thing to do . Go To Gate has many negative reviews .
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