Does your airline passenger rights depend on your citizenship, from where you buy the ticket, or where the journey starts? This is an important distinction, and the answer is: it depends on the law or regulation involved. For airline passenger rights, these are the main factors: Where your journey starts is often the most important. For example, if your flight departs from an EU country (including Norway, Iceland, and Switzerland under similar rules), the EU passenger rights rules generally apply, regardless of your nationality. Which airline you fly also matters. For flights arriving in the EU/EEA, EU rules generally apply only if the airline is based in the EU/EEA. Your citizenship usually does not determine your passenger rights. A Norwegian, Thai, American, or Australian on the same qualifying flight generally has the same rights. Where you bought the ticket usually makes little or no difference to your statutory passenger rights. Buying through a Thai website or a Norwegian website doesn’t normally change which passenger-protection laws apply. So, for example: Bangkok → Oslo on Thai Airways: Your rights on departure are generally not covered by EU passenger compensation rules because the flight departs outside the EU/EEA on a non-EU/EEA airline. Oslo → Bangkok on Thai Airways: EU/EEA passenger rights generally do apply because the flight departs from Norway. Bangkok → Paris on Air France: EU passenger rights generally apply because the airline is an EU carrier.
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