Phuket TOT internet outages are over, but hiccups to continue

[webfact]

Phuket TOT internet outages are over, but hiccups to continue
Phuket Gazette


TOT says the fiber-optic cable that caused internet outages throughout Southern Thailand has been repaired, but more disruptions are expected until June 5. Photo: Hhedeshian

PHUKET: -- Staff at TOT Phuket have confirmed that a broken fiber-optic cable in Nakhon Sri Thammarat has been repaired, restoring internet access for thousands of TOT customers throughout Southern Thailand.

The cable went down at 10am on Wednesday, Wiraporn Kumied, a technician at TOT Phuket, told the Phuket Gazette.

“We were inundated with calls from customers in Phuket who could not connect to the internet. The worst affected were real estate companies and internet cafes,” she said.

Ms Wiraporn said the TOT control center in Haad Yai confirmed that critical repairs to the cable were completed at midday Wednesday.

However, she added that some internet connections may continue to experience intermittent problems or run slowly as other minor repairs are carried out.

Meanwhile, TOT customers will continue to experience hiccups connecting to websites hosted abroad as TOT upgrades its servers.

“The upgrades are expected to be complete by June 5,” Ms Wiraporn said. “But not to worry, the system will get better.”

— Woranut Pechdee

Source: http://www.phuketgazette.net/phuket-news/Phuket-TOT-internet-outages-over-hiccups-continue/29456


-- Phuket Gazette 2014-05-16

[fiddlehead]

Yeah, it was slow here and I thought it was because I saw them working on a pole that a car apparently hit.

But looks like problem was off the island.
Now, back to normal.
Good to know it's going to get better. (fingers crossed)

Edited May 16, 2014 by fiddlehead

[Guest]

I did not know that internet outages can affect more to real estate agents than other companies/users

On Wednesday about 4/5 of the ping packets were lost for couple of hours. Luckily it came back up quite fast.

TOT has had serious problems when peering with Google network for couple of months now. Latencies are huge and unreliable to the Google services (Thaivisa is using those as well). George mentioned some time ago that Google is increasing bandwidth to Thailand, but I guess it's either not in effect or the problem is solely with TOT routing/peering.

[PETERTHEEATER]

Curious. I am 12kms south of Hua Hin and had the outage from mid-morning until 1800 on Wednesday yet I don'f consider my location to be 'southern'

[pilotp]

The office was offline all day Friday disrupting operations to a marked degree

TOT had little information in regards to the return of the service

They would also have little response as to the loss of revenue that the business suffered

It better be on by Monday otherwise the company finds a more reliable provider

[Ulic]

I am sure everyone was affected equally (as in no INTERNET service) but it was the real estate companies and INTERNET

cafés calling in to complain the most so they were thought to be affected the most.