Can I put my True/UBC account on hold?

[kokesaat]

I always pay my True/UBC TV account a year at a time (pay for 12 months, get 1 month free).  I just paid my annual fee in July.  Now I've found out I need to return to the US, someone with cancer in the family, for an undetermined amount of time......maybe 3+ months.

Does anyone have experience with True/UBC giving credit for an unused account in cases like this?

 

[joncl]

yes they do not do it .. 

[Suradit69]

A few others have mentioned that when they applied for suspension of service the request was denied.

[Billmont]

They used to suspend it for up to 3 months but we pay monthly. On our return we would visit the local office in Korat and it would be back on within a few hours.

[Griffo63]

I don't know whether you can suspend for 3 months but I've suspended for 6 weeks each year for the past 3 years when I've returned to the UK for a break.

Ring their call centre. Very helpful. The charge is 125 baht.

[theoldgit]

I suspended my account last year when I visited Europe for a couple of months, all it took was a phone call to their call centre.

I do pay monthly though, I don't know it that makes a difference.

I also suspended my internet and my Bangkok Post.

[phuketrichard]

i travel of a month every year, i pay monthly

i call them an ask them to turn it off for the month an they say

no problem,  :-)

 

 

[Besty676]

Same comment as other posters here, I regularly suspend my True Account as I leave the Country on a regular basis but I pay monthly so don't know if it will be the same for you. The call centre are always very helpful when I contact them so it's worth giving them a call.

[zig]

Suspended for a month just few months ago, but I also pay monthly. Just called their call center and the service was very helpful.

[dotpoom]

Not quite the same situation as yours. I cancelled mine for six months, otherwise I would have had to have it cut off altogether. They first told me I could cancel for 3 months max only....but when I said "No" not good enough and told them to take it out altogether, they asked me to wait while they called BKK. The lady in BKK said that seeing as I was a good customer they would allow me to have it cancelled for six months and I pay 150 Bt. a month for the privilege.... which was fine by me.

[kokesaat]

Thanks for all the replies.  I went to the local office today......the staff was very helpful.  They told me they can suspend the account for 3 months for 150 Baht per month.  If I want to extend the time another 3 months, I only have to call the 24hr customer support center.  When I return and ask for my service to be restarted, I simply pay the 150 baht fee for the number of months I suspended.  

I'm a gold package member....so 150 baht fee per month is a mere <10% of the regular monthly fee.

Very good news indeed!!!

 

[theoldgit]

I seem to recall them telling me that the 150 Baht equates to the box rental.

[Postmaster]

Just the same as dotpoom and all the other contributors, it is possible to suspend your service with True Visions by phoning their Bangkok Office.

I have suspended my service for 3 years in succession between May to October when I return to the UK to spend time with my grown-up family

do some work, the usual annual renewals, enjoy the lovely summers here now and the long daylight hours. True charge 150 baht per month

to hold the service in abeyance.

[HerbalEd]

yes they do not do it .. 

How can you give such a definite answer and yet be absolutely wrong? Another tv.com expert that has no idea what he's talking about.