JohnnyJazz Posted September 29, 2015 Share Posted September 29, 2015 (edited) Following my shopping frenzy last week end, yesterday i started to reorganize my home network and something went terribly wrong with my NAS, a WD mycloud EX4. Total drive failure (bay 1,2,3,4 ) can't access the dashboard, actually can't do anything not even shutting it down using the front panel. Usually users forum are quite useful for first help but it seems all WD forums are tightly controlled and I couldn't get anything from them. It seems manufacturer is blocking any meaningful debate in order to protect their lucrative maintenance service. Problem is maintenance is not something that translate well in Thai, I usually trust more small repair shops that official maintenance centre but I'm afraid my NAS is above their competence level. Could someone recommend a company that could help me to fix my NAS, I would really appreciate it. Thanks JJ Edited : Bangkok area. Edited September 29, 2015 by JohnnyJazz Link to comment Share on other sites More sharing options...
Pib Posted September 29, 2015 Share Posted September 29, 2015 http://support.wdc.com/Warranty/rmaAddress.aspx Link to comment Share on other sites More sharing options...
elgordo38 Posted September 29, 2015 Share Posted September 29, 2015 Any good Western Digital repair shops in Chiang Mai? I have an exterior HD that will not open. Link to comment Share on other sites More sharing options...
Digitalbanana Posted September 30, 2015 Share Posted September 30, 2015 Any good Western Digital repair shops in Chiang Mai? I have an exterior HD that will not open. Did you click on link above, it mentions CM. Link to comment Share on other sites More sharing options...
JohnnyJazz Posted September 30, 2015 Author Share Posted September 30, 2015 on their web site : Do not call the warehouse directly. Please contact us if you have any questions about your RMA. Our warehouses do not accept walk-ins. Link to comment Share on other sites More sharing options...
JohnnyJazz Posted October 30, 2015 Author Share Posted October 30, 2015 (edited) Finally found the time to visit WD service center in Pantip. I couldn't find the original invoice so I was afraid to have to pay full repair cost but the people there were very nice, they scanned the S/N, found the disks were still under warranty and less than 30 mn later I was leaving the shop with a brand new NAS. They made no attempt to fix the disks, they didn't even try to test them. They asked me what went wrong, then offer to replace the disks right away. They just told me that the warranty doesn't cover the data, they will not try to recover them and it was my responsibility to have a full back up in case of disk failure. So be warned, a NAS even with RAID still means you need to have one, or even better two back up of your important data. Edited October 30, 2015 by JohnnyJazz Link to comment Share on other sites More sharing options...
johng Posted October 30, 2015 Share Posted October 30, 2015 Total drive failure (bay 1,2,3,4 ) So you had 4 drives fail at once ??? that's quite an achievement Didn't you try connecting the bare drives to a SATA port and try to recover even some of your data ? Link to comment Share on other sites More sharing options...
JohnnyJazz Posted October 30, 2015 Author Share Posted October 30, 2015 (edited) Total drive failure (bay 1,2,3,4 ) So you had 4 drives fail at once ??? that's quite an achievement Didn't you try connecting the bare drives to a SATA port and try to recover even some of your data ? Actually what happened is I was doing an upgrade when the process stopped at 99% and I lost complete accessed to the NAS, I couldn't even turn it off using the front panel. At the end I had no choice but to unplug it and I when I restarted it ... Anyway I had a back up of the most important data so what I lost wasn't that important. An interesting question is I was using RAID 5 so I don't know how the data were recorded and if it was possible to to recover them by just plugging the disks on a standard computer. What I know is I won't use RAID anymore, it is of no use for me and it cost too much disk space. Edited October 30, 2015 by JohnnyJazz Link to comment Share on other sites More sharing options...
johng Posted October 31, 2015 Share Posted October 31, 2015 according to this site they recommend raid 10 instead of raid 5 https://community.spiceworks.com/how_to/24731-recovering-data-from-a-failed-raid-5-on-desktop-pcs If two disks fail because of a mechanical issue or your drives are dead, unfortunately you're hosed. Nothing to do except take it to a Data Recovery Centre. You're probably looking at around $1,000 per recovered disk to get the experts to do it. Sorry, but this is by and large your only shot from here.If one disk fails and the rest are fine you still have a shot. Continue.If none fail and all your disks are fine, great! Continue! Link to comment Share on other sites More sharing options...
redt17 Posted November 13, 2015 Share Posted November 13, 2015 (edited) http://support.wdc.com/Warranty/rmaAddress.aspx Capture.JPG I bought a WD hard drive a few months ago in Chiang Mai and it just died. Does anybody know if I can go to the Chiangmai collection point and replace it there or do I really need to send it in? Edited November 13, 2015 by redt17 Link to comment Share on other sites More sharing options...
JohnnyJazz Posted November 13, 2015 Author Share Posted November 13, 2015 http://support.wdc.com/Warranty/rmaAddress.aspx Capture.JPG I bought a WD hard drive a few months ago in Chiang Mai and it just died. Does anybody know if I can go to the Chiangmai collection point and replace it there or do I really need to send it in? Call their hot line and they will tell you what to do Chiangmai Collection Point2 Central Airport Plaza Room 314 3 rd Mahidol road T. Haiya A. Muang Chiangmai 50200, Thailand Phone number: 053-200500 Operation Hours : Mon-Fri (11.00 am - 9.00 pm) Operation Hours : Sat-Sun (10.00 am - 9.00 pm) Link to comment Share on other sites More sharing options...
bino Posted November 13, 2015 Share Posted November 13, 2015 Finally found the time to visit WD service center in Pantip. I couldn't find the original invoice so I was afraid to have to pay full repair cost but the people there were very nice, they scanned the S/N, found the disks were still under warranty and less than 30 mn later I was leaving the shop with a brand new NAS. They made no attempt to fix the disks, they didn't even try to test them. They asked me what went wrong, then offer to replace the disks right away. They just told me that the warranty doesn't cover the data, they will not try to recover them and it was my responsibility to have a full back up in case of disk failure. So be warned, a NAS even with RAID still means you need to have one, or even better two back up of your important data. I had the same experience with a Western Digital Passport drive when I took it to to the WD service Center in Pantip. Was out the door in minutes with a brand new drive. It was a b*itch to find in Pantip- tucked up in the furthest back corner! Link to comment Share on other sites More sharing options...
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