crockett Posted October 26, 2006 Share Posted October 26, 2006 (edited) Hi, Before I call the truly useless True helpline, I'd like to ask you gurus out there first. Here is the problem: I am using a True 2Mb/s connection with a wireless Billion router (don't know the exact model right now because I am not at home). The other day the router went dead, so True put a new board in. All lights were up again, so far so good. During the setup of the router you need to supply a 5 digit WEP key in order to be able to connect to the internet. These five digits are the last 5 digits of the router's MAC address. Since the router has a new board, it also has a new MAC address. However, when entering the 5 digits of the new MAC address, it won't connect to the internet saying there is limited or no connectivity. Strangely, if I connect router and laptop via LAN cable it establishes an internet connection. Any idea anybody? Edited October 26, 2006 by crockett Link to comment Share on other sites More sharing options...
francois Posted October 26, 2006 Share Posted October 26, 2006 hi' the MAC adress of your routeur should be written on a side or under it note it down and change settings francois Link to comment Share on other sites More sharing options...
crockett Posted October 26, 2006 Author Share Posted October 26, 2006 Francois, yes it's written on the side but this one is not valid anymore. There is a new board inside, so it's basically a new router. I determined the new MAC address and put it in during setup, to no avail. Link to comment Share on other sites More sharing options...
pitrevie Posted October 26, 2006 Share Posted October 26, 2006 You should be able to login to the setup page in your router. Normally they give you something like http://181.156.0.1 to type into Internet Explorer but the exact address you would have to obtain from your setup manual. If you havent set a password to access the router then you should do so. Once into the setup you should be able to find a page which gives you the mac address. I am using a Netgear router so mine will be somewhat different to yours but they all work in much the same way. Link to comment Share on other sites More sharing options...
crockett Posted October 26, 2006 Author Share Posted October 26, 2006 Pitrevie, login to the router is no problem, from there I also have the new mac address which then gives me the new WEP key. The problem is that True does not seem to accept this key when I try to connect to the internet. Link to comment Share on other sites More sharing options...
tigerbeer Posted October 26, 2006 Share Posted October 26, 2006 looks like you need to call the truly useless True personnel. Link to comment Share on other sites More sharing options...
crockett Posted October 26, 2006 Author Share Posted October 26, 2006 I guess so Thanks all for your suggestions crockett Link to comment Share on other sites More sharing options...
Richard-BKK Posted October 26, 2006 Share Posted October 26, 2006 Question did you flash any new firmware into the router? I not belief True replaces PCB's in one PCB devices for which they are not selected as service center. Currently most one PCB devices are fully replaced, as replacing the whole device is cheaper then opening and replacing the PCB. The plastic house cost something like less then 1 US$. P.S. Keep me informed I would really like to know who told you that the PCM was replaced and where this happened. Link to comment Share on other sites More sharing options...
crockett Posted October 27, 2006 Author Share Posted October 27, 2006 (edited) Richard, No, I did not flash new firmware into the router. When it went dead, I took the thing to the True shop in CP Tower, Silom. The guy there told me that, since I got the router more than one month ago, they cannot do anything and I need to take it to their service agent for repair. The service agent is a small company called Astra on Paholyothin Road. The guy there replaced the PCB while I was sitting next to him. Edited October 27, 2006 by crockett Link to comment Share on other sites More sharing options...
Richard-BKK Posted October 27, 2006 Share Posted October 27, 2006 (edited) Okay I understand it now, anyway the MAC address is not only located on the outside of the plastic case. They also have a sticker on the PCB itself. So if you not have a warranty sticker blocking you from open it yourself you can look inside. Otherwise call Astra (02-617-3982) by the way Astra is not a True service center they are service center for Billion (and some more brands like Askey, Planet...etc) Edited October 27, 2006 by Richard-BKK Link to comment Share on other sites More sharing options...
crockett Posted October 27, 2006 Author Share Posted October 27, 2006 Thanks richard, actually I do not need to open the router because I can see the MAC address in the status window when accessing the router. But still, I am unable to connect. The True server simply won't accept the new MAC address as WEP key. Guess I'll need to check with True again. Link to comment Share on other sites More sharing options...
Richard-BKK Posted October 27, 2006 Share Posted October 27, 2006 My advice is skip True and go direct to Paholyothin Road Link to comment Share on other sites More sharing options...
astral Posted October 27, 2006 Share Posted October 27, 2006 Two quick suggestions; 1. Use your browser to access the router and you should see the MAC address on one of the screens of info. 2. I have a little programme called Etherchange that allows the MAC address to be changed. You will find it out there on the web, or PM me with your e-mail address and I will send it. The size is only 40K. Link to comment Share on other sites More sharing options...
astral Posted October 27, 2006 Share Posted October 27, 2006 Two quick suggestions; 1. Use your browser to access the router and you should see the MAC address on one of the screens of info. 2. I have a little programme called Etherchange that allows the MAC address to be changed. You will find it out there on the web, or PM me with your e-mail address and I will send it. The size is only 40K. Link to comment Share on other sites More sharing options...
crockett Posted October 27, 2006 Author Share Posted October 27, 2006 Thanks astral, I can see the MAC address when I access the router, no problem here. Just before I talked to the True helpline. They told me to enter the last 10 digits instead of the last 5 of the MAC address as WEP key. I'll try that later when I'm home. If this does not work, I might come back to Etherchange. Link to comment Share on other sites More sharing options...
crockett Posted October 27, 2006 Author Share Posted October 27, 2006 Up and running again. Entering 10 digits of the MAC address as WEP key did it. Thanks again all for your help. crockett Link to comment Share on other sites More sharing options...
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